Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Career development opportunities
friendly work environment
Job Description
Buca di Beppo is a renowned restaurant chain with locations spanning from New York City to Honolulu, dedicated to embodying the rich Italian traditions of food, friendship, and hospitality. The company takes pride in its menu, inspired by dishes enjoyed for generations in villages across Italy, offering both Northern and Southern Italian favorites. Known for its vibrant and eclectic vintage décor, Buca di Beppo creates a unique and upbeat atmosphere that complements its authentic Italian cuisine. The restaurant chain has built a strong reputation for being one of the most vibrant dining companies in the country, with a clear vision to become the first choice for celebratory dining experiences. Buca di Beppo refers to its employees as family members, emphasizing a strong commitment to quality, integrity, and outstanding guest service as the foundation of its successful business model. Joining the Buca family means becoming part of a dynamic team dedicated to delivering over-the-top celebratory experiences through vibrant Italian food and exceptional hospitality.
The Host/Hostess role at Buca di Beppo is crucial to the restaurant's success, as it involves managing the flow of guests within the restaurant to ensure a seamless and enjoyable dining experience. This position requires greeting guests warmly upon arrival and thanking them sincerely as they depart, creating positive first and last impressions that align with Buca di Beppo's mission. Additionally, hosts and hostesses assist with handling phone calls, taking and packaging to-go orders, and ensuring accurate billing and payment processes. The role also involves maintaining cleanliness and organization in the host area, monitoring table turnover, working closely with service staff to reset tables efficiently, and maintaining overall guest comfort while waiting. Other responsibilities include assisting with gift card sales, monitoring restroom and lobby cleanliness, welcoming job applicants, and following company standards and procedures. The ideal Host/Hostess candidate will possess excellent communication skills, integrity, teamwork, customer focus, adaptability, and the ability to build constructive relationships within the team and with guests. This role is a perfect opportunity for someone enthusiastic about delivering exceptional guest service and contributing to a vibrant restaurant environment that celebrates Italian culture and food.
The Host/Hostess role at Buca di Beppo is crucial to the restaurant's success, as it involves managing the flow of guests within the restaurant to ensure a seamless and enjoyable dining experience. This position requires greeting guests warmly upon arrival and thanking them sincerely as they depart, creating positive first and last impressions that align with Buca di Beppo's mission. Additionally, hosts and hostesses assist with handling phone calls, taking and packaging to-go orders, and ensuring accurate billing and payment processes. The role also involves maintaining cleanliness and organization in the host area, monitoring table turnover, working closely with service staff to reset tables efficiently, and maintaining overall guest comfort while waiting. Other responsibilities include assisting with gift card sales, monitoring restroom and lobby cleanliness, welcoming job applicants, and following company standards and procedures. The ideal Host/Hostess candidate will possess excellent communication skills, integrity, teamwork, customer focus, adaptability, and the ability to build constructive relationships within the team and with guests. This role is a perfect opportunity for someone enthusiastic about delivering exceptional guest service and contributing to a vibrant restaurant environment that celebrates Italian culture and food.
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to handle cash transactions accurately
- Strong organizational skills
- Ability to maintain a friendly and positive attitude
- Good verbal communication skills
- Availability to work flexible hours including evenings, weekends, and holidays
- Capability to stand and walk for extended periods
- Basic knowledge of restaurant operations
Job Qualifications
- Excellent communication skills
- Ability to convey ideas and facts orally in an understandable manner
- High ethical standards and integrity
- Proven teamwork and cooperation skills
- Strong customer focus and dedication to guest satisfaction
- Ability to build constructive working relationships with coworkers and guests
- Good interpersonal skills
- Active listening abilities
- Flexibility and adaptability to changing work conditions and business needs
Job Duties
- Answer the phones in a friendly and timely manner and take messages
- Greet guests when they arrive and thank them as they depart in a sincere and friendly manner
- Take, package, and tender to-go orders
- Present accurate bills, collect proper payment, and secure payments
- Follow all cash handling procedures and policies
- Balance cash receipts
- Maintain an accurate account of coupons, cash, promos, vouchers, and credits
- Provide guests with accurate and detailed information regarding the restaurant
- Maintain the arrival area throughout the shift and keep it clean and organized
- Monitor the flow of the restaurant including table turnover, guest arrival, guest departure, and pace of the restaurant
- Work with service staff to reset tables quickly and efficiently
- Clean up accidental spillage or breakage
- Pre-set flatware
- Clean and maintain menus, menu inserts, drink menus, etc
- Communicate guests' needs to management and service staff as needed
- Page and seat guests efficiently and comfortably
- Ensure guests are comfortable while waiting, including passing "crowd pizzas"
- Assist with the sale of gift cards
- Monitor and maintain restroom cleanliness
- Monitor and maintain lobby area cleanliness
- Welcome and assist job applicants
- Maintain all walkways inside and outside
- Assist with locating guests for phone calls or messages
- Thank guests for joining and invite them to return
- Follow the Ten Points of Difference and Guest Standards of Execution as described in the Host Workbook
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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