Dutch Bros Coffee logo

Broista - La Mirada, CA

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $23.00
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Work Schedule

Flexible
Day Shifts
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Benefits

paid volunteer time
Employee assistance program
Education Benefit Program
company swag and free drinks
Training and Development
401(k) matching
Tip pooling eligibility

Job Description

Dutch Bros Coffee is more than just a coffee company; it is a vibrant and dynamic establishment deeply committed to creating positive experiences and making a difference in the community one cup at a time. Founded with a philosophy rooted in love and service, Dutch Bros has grown into a beloved coffee chain that prides itself on a fun-loving culture and a mission to love people, serve all, and foster extraordinary customer experiences. The company emphasizes strong community connections and prides itself on its caring and inclusive workplace environment where employees, known as Broistas, play an integral role in upholding the core values of positivity, authenticity, teamwork, and reliability. Each Broista is empowered to contribute to this culture by providing exceptional service that not only meets but exceeds customer expectations. Dutch Bros Coffee is known for its commitment to employee development, physical and mental well-being, and community engagement, featuring unique benefits such as paid volunteer time, education support, and inclusive employee resource programs.

The role of a Broista at Dutch Bros Coffee revolves around being a dynamic team player who is enthusiastic, adaptable, and genuinely cares about making each customer interaction special. As a Broista, you are the face of the company, greeting customers with a smile and engaging them in a way that creates memorable experiences. You will educate customers about the menu, specials, and products while embodying the company culture that values speed, quality, and service. Reliability, positivity, and a people-first attitude are critical to success in this position, as is the ability to support teammates and adjust to changing circumstances with a consistent and optimistic approach. The position demands excellent communication skills, a knack for mental math needed in handling cash transactions, and a readiness to be physically active through various tasks, including occasional lifting and exposure to diverse weather conditions. Training programs, certifications, and ongoing support will equip you to thrive in this fast-paced and rewarding environment. Compensation for the position can be up to $23.00 per hour, which includes an average tip of $3.00, reflecting Dutch Bros’ appreciation for the generosity of its customers and the quality of service provided. Overall, working at Dutch Bros offers a unique opportunity to grow professionally in a fun, engaging, and supportive setting, while actively contributing to the community and company culture.

Job Requirements

  • High school diploma or equivalent preferred
  • Must obtain and maintain a food handler permit or certification as required by local regulations
  • Reliable transportation and punctuality for scheduled shifts
  • Ability to stand, walk, and be active for up to 10-hour shifts
  • Capability to lift and carry up to 65 lbs
  • Effective verbal and written communication skills in English
  • Completion of required company trainings and adherence to policies
  • Positive attitude and willingness to support coworkers
  • Basic mental math capabilities

Job Qualifications

  • Customer service experience preferred
  • Basic math skills for cash handling
  • Strong communication skills in English, additional languages valued
  • Ability to adapt to a fast-paced environment
  • Team player with positive and authentic attitude
  • Willingness to learn and complete training and certifications
  • Commitment to company culture and values

Job Duties

  • Greet and thank each customer with a smile and provide them with a special moment
  • Help customers learn the menu, different products, and current specials
  • Embody the company culture focused on relationships and community
  • Deliver consistent speed, quality, and service by ensuring accuracy of customer orders
  • Maintain a positive attitude to uplift customers and coworkers
  • Arrive on time, communicate availability, and follow call out procedures
  • Support teammates and assist with tasks as needed

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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