Broista - Knoxville, TN

Dutch Bros Coffee is a vibrant and rapidly growing coffee company known for more than just serving coffee; it’s a community-driven brand deeply committed to making a positive impact one cup at a time. Founded with the mission to love people, make a difference in the community, and provide extraordinary experiences, Dutch Bros Coffee has cultivated a passionate team culture that centers on serving others with kindness, authenticity, and enthusiasm. The company places high value on its Broistas – the frontline team members who embody the core philosophy of "love all, serve all." These individuals are the heart of the company culture, driving customer engagement and fostering meaningful connections with each cup prepared and served. Dutch Bros focuses on creating an environment where employees feel empowered, valued, and part of something bigger than just a job.

At Dutch Bros Coffee, you are more than a barista; you are a team player who thrives in a collaborative environment where positivity and adaptability are key. The role encourages authenticity and a people-first attitude, emphasizing kindness, enthusiasm, and mutual support. As a Broista, you will be interacting with new customers every day, providing exceptional service by greeting guests warmly and ensuring each customer’s coffee experience is uniquely memorable. You will be educated and engaged in an evolving menu, sharing product knowledge, and upselling specials to enhance the customer experience. Speed, quality, and service are central values; you will be expected to consistently deliver orders accurately and efficiently, while maintaining a positive outlook that uplifts your coworkers and customers alike.

Dutch Bros Coffee takes pride in investing in its employees’ growth and well-being. This position offers up to $16.00 per hour, which includes an average tip amount of up to $6.00 per hour based on 2024 reporting. While tip averages may vary depending on multiple factors, employees benefit from a supportive environment with many perks designed to help them succeed and thrive. Employees receive an empowering and comprehensive training program to build confidence and professional skills. In addition, Dutch Bros provides 8 hours of paid volunteer time yearly, encouraging community involvement. The company supports physical and mental health through an Employee Assistance Program and Employee Resource Groups, affirming its commitment to employee well-being.

Furthering professional development is key, with an Education Benefit Program that provides up to $5,250 annually towards tuition and related costs once an employee has been with the company for a year. Dutch Bros also offers 401(k) matching up to 4%, free drinks during shifts, exclusive company swag, and participation in a tip pool post completion of required training and certifications. Adhering to company policies, including the Mafia Manifesto and Employee Handbook, is vital along with maintaining a Food Handler Permit or Certification as required by local regulations.

Working at Dutch Bros can involve physical activity such as standing, walking, lifting up to 65 pounds, and occasional exposure to varying weather conditions. The role requires strong communication skills, basic math proficiency, reliability, and the ability to adapt and support team members as needed. The overall goal is to create a fun, dynamic, and fulfilling workplace where employees are encouraged to grow, connect, and make a meaningful difference in their communities through their work.