Dutch Bros logo

Broista - Kerrville, TX

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Employee Resource Groups
Education Benefit Program
401K Matching

Job Description

Dutch Bros Coffee is a vibrant and rapidly growing coffee company that prides itself on more than just serving quality beverages; it is a community-driven organization dedicated to creating extraordinary experiences through genuine human connection. Founded with a mission to love people, make a difference in the community, and provide exceptional customer service, Dutch Bros Coffee has cultivated a culture that celebrates authenticity, teamwork, and positivity. This company is widely recognized for its friendly and enthusiastic staff, often called Broistas, who embody the core philosophy of "love all, serve all." The team-oriented environment at Dutch Bros fosters an atmosphere where every employee feels valued and empowered to contribute to making a difference, one cup at a time.

At Dutch Bros Coffee, the role of a Broista goes beyond traditional coffee making. Broistas are the heartbeat of the company’s culture and success, tasked with creating memorable moments for each customer through exceptional service and genuine interactions. This position is perfect for individuals who are energetic, authentic, adaptable, and committed to putting people first. Working as a Broista includes engaging daily with diverse customers, educating them about the menu and current specials, and maintaining consistency in speed, quality, and service. The role demands a blend of customer service skills, teamwork, and personal accountability, all while embracing the fun and spirited Dutch Bros atmosphere.

Employees at Dutch Bros Coffee benefit from comprehensive training programs designed to set them up for success from day one. The company also offers extensive support for professional development, including an education benefit program of up to $5,250 per year after one year of employment, and promotes employee wellness through assistance programs and resource groups. Beyond the physical work environment, Dutch Bros fosters community involvement by providing employees with paid volunteer time and encouraging acts of generosity through their empowerment initiatives.

Compensation for the Broista position can reach up to $16.00 per hour, which includes an average tip of $6.00 per hour. While tip averages are based on recent reporting and can vary, this opportunity promises not only financial benefits but also a rewarding experience in a dynamic and positive workplace. The role requires employees to be punctual, maintain a food handler permit or certification, perform mental math, and communicate effectively in English, with additional language skills considered a major asset.

Working at Dutch Bros may involve physical activity such as standing, walking, lifting up to 65 pounds, and working in varying weather conditions, reflecting the active and vibrant pace of this company. Dutch Bros Coffee is committed to fostering a unique and engaging work environment where employees can thrive, grow, and truly make a difference in their communities while enjoying a fun and supportive workplace culture. If you are someone who thrives in a fast-paced, community-focused setting and values authenticity, teamwork, and positivity, a career at Dutch Bros Coffee as a Broista may be the perfect fit for you.

Job Requirements

  • Reliable transportation and punctuality
  • Obtain and maintain food handler permit or certification
  • Complete and pass all required trainings and certifications
  • Ability to stand, walk, and be active for up to 10-hour shifts
  • Ability to lift, push, pull, or carry up to 65 pounds
  • English proficiency in written, oral, and verbal communication
  • Willingness to adhere to all company policies and procedures

Job Qualifications

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Strong communication skills in English
  • Ability to perform basic mental math
  • Food handler permit or certification as required by local regulations
  • Ability to work in a fast-paced environment
  • Positive attitude and team-oriented mindset

Job Duties

  • Greet and thank each customer with a smile and provide a special moment
  • Ask customers about their needs and educate them on menu options and specials
  • Uphold company culture and embody the values of love all, serve all
  • Ensure consistency in speed, quality, and service to meet customer expectations
  • Maintain punctuality and communicate availability effectively
  • Support team members and assist as needed during busy times
  • Adhere to company policies, complete required trainings, and maintain compliance with regulations

Job Criteria

Experience

Entry Level (1-2 years)


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