Dutch Bros logo

Broista - Frisco, TX

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $16.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Employee assistance program

Job Description

Dutch Bros Coffee is a rapidly growing and widely beloved coffee company known for its dynamic work environment where passion meets purpose. Founded with a mission to love people, make a difference in the community, and provide extraordinary experiences, Dutch Bros Coffee has distinguished itself as much more than just a beverage provider. It's a company that embodies fun, positivity, and a strong sense of community, making an impact one cup at a time. With stores across several states, Dutch Bros Coffee prides itself on fostering a culture that values authenticity, teamwork, and a people-first philosophy, which they call "love all, serve all." This culture is sustained by their dedicated employees known as Broistas, who represent the heart and soul of the brand. They are the ones who bring the coffee to life, serving it with unmatched enthusiasm and a personal touch that customers come back for.

The role of Broista at Dutch Bros Coffee is core to the customer experience and company success. As a Broista, you become an integral part of the team, engaging directly with customers and bringing warmth, positivity, and expertise to every interaction. You will greet each customer with a smile, help them explore the menu including current specials, and craft beverages that meet high standards of quality and consistency. The role requires adaptability and reliability; working in a fast-paced environment where every moment counts and teamwork is essential. Beyond serving coffee, Broistas embrace the culture of positivity and community involvement that Dutch Bros values.

This position offers hourly compensation up to $16.00 per hour, which includes an average tip amount of $6.00 per hour based on 2024 tip reporting, though actual tips may vary. Dutch Bros Coffee supports the professional and personal growth of its employees through comprehensive training programs, educational benefits worth up to $5,250 annually after one year of employment, and opportunities for community engagement with paid volunteer time. Employees are also cared for through robust physical and mental health programs, employee assistance resources, and inclusive employee resource groups.

Working as a Broista means contributing to a lively and positive work environment that prizes teamwork, respect, and dedication. Employees are equipped with tools and training necessary to succeed and are recognized regularly with company swag, free beverages, and participation in a tip pool after successful training completion. The role demands some physical activity such as standing, walking, lifting up to 65 pounds, and exposure to varying weather conditions, supported by appropriate gear. Dutch Bros expects employees to be punctual, communicative, and compliant with food safety certifications and company policies.

Job Requirements

  • High school diploma or equivalent
  • Ability to obtain and maintain a food handler permit or certification as required
  • Reliable transportation and punctuality
  • Completion of company-required trainings and passing all related tests
  • Physical ability to stand or walk for extended periods
  • Ability to lift up to 65 pounds
  • Proficiency in English communication, verbal and written
  • Adherence to company policies and procedures
  • Comfortable working in varying weather conditions

Job Qualifications

  • High school diploma or equivalent
  • Customer service experience preferred
  • Ability to communicate effectively in English
  • Strong interpersonal and teamwork skills
  • Basic math skills for handling cash transactions
  • Willingness to learn and complete mandatory training and certification
  • Ability to adapt in a fast-paced and dynamic work environment

Job Duties

  • Engage with customers by greeting and thanking them with a smile
  • Ask customers about their preferences and educate them on the menu and specials
  • Embody the culture and values of Dutch Bros Coffee by fostering strong relationships
  • Ensure consistency in speed, quality, and service delivering accurate orders
  • Maintain a positive attitude and motivate teammates and customers
  • Be reliable by showing up on time and communicating availability
  • Help out teammates and adapt to changing needs and circumstances

Job Criteria

Experience

Entry Level (1-2 years)


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