Dutch Bros logo

Broista - Albuquerque, NM

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Up to $18.00
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Work Schedule

Flexible
Day Shifts
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Benefits

paid volunteer time
Employee assistance program
Employee Resource Groups
Education Benefit Program
401(k) matching
free drinks
Company swag

Job Description

Dutch Bros Coffee is a vibrant and energetic company that stands out in the coffee industry not just as a beverage provider but as a strong community-focused and people-centered enterprise. Founded with a mission to love people, make a difference in communities, and provide extraordinary experiences, Dutch Bros has built a culture that deeply values its employees, called Broistas, and the customers they serve. This company firmly believes in enhancing every coffee-and-service interaction to be a moment of connection and positivity, making each cup more meaningful than just a drink.

As a Broista at Dutch Bros, you become part of a fun-loving and supportive team that thrives on enthusiasm, authenticity, adaptability, kindness, and a people-first philosophy. The role emphasizes not only delivering outstanding service and quality products but also fostering relationships and contributing positively to the workplace culture. For those passionate about making a difference and looking to work in an environment that values growth, service, and community involvement, this position offers the perfect platform. Employees are encouraged to be their authentic selves, embrace change, and share optimism with everyone they encounter.

The Broista role includes engaging with customers daily, helping them discover the menu and specials, and providing consistent, speedy, and quality service. Reliability, positivity, and teamwork are key components, alongside an openness to help colleagues when unexpected challenges arise. Dutch Bros supports its employees with comprehensive training, empowering them with the tools needed for success. This support extends into benefits such as paid volunteer time to contribute to community efforts, mental and physical health resources, education benefits for professional development, and a robust 401(k) match program. Additionally, employees enjoy perks like company swag, free drinks during shifts, and inclusion in a customer tip pool upon completion of training.

Dutch Bros places importance on adherence to its culture and policies outlined in their unique Mafia Manifesto and Employee Handbook. Employees are expected to maintain punctuality, reliable transportation, and obtain necessary certifications such as a food handler permit. The dynamic work environment involves physical activity like standing, walking, lifting up to 65 pounds, and exposure to varying weather conditions, reflecting the fast-paced and hands-on nature of the role. The compensation offers up to $18.00 per hour, which includes an average tip amount, though actual tips may fluctuate based on factors like location and individual service quality.

For individuals seeking a career in a company that mixes fun, growth, community care, and a truly people-centered mission, Dutch Bros Coffee offers an unmatched opportunity. Here, employees are more than just workers; they are part of a movement to spread positivity and make a lasting impact one cup at a time.

Job Requirements

  • High school diploma or equivalent
  • Reliable transportation and punctuality
  • Food handler permit or certification as required by local regulations
  • Ability to complete and maintain required trainings and certifications
  • Basic math skills
  • Proficiency in written and verbal English
  • Physical ability to stand, walk, lift up to 65 pounds, and work in various weather conditions
  • Ability to follow company policies and procedures

Job Qualifications

  • High school diploma or equivalent preferred
  • Previous customer service experience a plus
  • Strong communication skills, both written and verbal
  • Ability to work in a fast-paced environment
  • Basic math skills for handling cash transactions
  • Willingness to learn and adhere to company policies and training
  • Ability to work as part of a team and adapt to changing situations

Job Duties

  • Engage with customers by greeting and thanking them with a smile
  • Ask and educate customers about the menu and specials
  • Embody and promote company culture and values
  • Ensure accuracy and quality in every order to maintain consistency
  • Maintain a positive attitude and spread optimism
  • Show reliability by being punctual and communicating availability
  • Support team members and help out when needed

Job Criteria

Experience

Entry Level (1-2 years)


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