7 Brew Coffee logo

Brewista - West Springfield

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
tips included
flexible scheduling
Training and Development
Employee Discounts
Positive work environment
Career growth opportunities

Job Description

7 Brew is a dynamic coffee drive-thru company that is redefining the traditional drive-thru experience with a strong focus on community, kindness, and revolutionary coffee service. Established with a purpose-driven culture, 7 Brew offers not just a range of deliciously imaginative drinks but also an exceptional customer experience that prioritizes genuine human connections. The company’s innovative approach blends quick service with personalized interactions, creating a welcoming environment for guests while fostering a positive workplace for its employees. At the core of 7 Brew's identity is a commitment to kindness and positivity, which the company believes are essential to delivering its unique guest experience. This mission shapes every level of the business, from product development to frontline service, and supports a team-oriented culture that values respect, teamwork, and continuous learning.

The role of Brewista at 7 Brew is integral to fulfilling the company’s mission to "Inspire a community of kindness through a revolutionary coffee experience." Brewistas are more than just baristas; they are ambassadors of the brand who engage guests with warmth, enthusiasm, and care. This position offers an exciting opportunity for individuals passionate about coffee and customer service to join a vibrant team at the West Springfield location. The hourly pay ranges from $18 to $20, inclusive of tips, reflecting the value 7 Brew places on its employees’ contributions. As Brewistas work directly with customers, their responsibilities are diverse and dynamic, focusing on personalized drink preparation, accurate order processing, and delivering an exceptional guest experience in a fast-paced environment. Brewistas are tasked with crafting not only quality beverages but also memorable moments, making each interaction meaningful.

This position requires a strong ability to work efficiently under time pressure while maintaining quality and precision in every cup served. The role demands a proactive and positive attitude, high standards of cleanliness, and adherence to safety regulations to ensure a smooth and secure service environment. Located primarily outdoors at a drive-thru, Brewistas must be comfortable working in all weather conditions and able to handle physical demands such as standing for extended periods and lifting moderate weights. Flexibility in scheduling is essential, with availability required for weekends, holidays, and a minimum of three shifts per week. 7 Brew supports its Brewistas by fostering a collaborative atmosphere where every team member’s contribution is recognized and appreciated. This comprehensive approach helps create a workplace that encourages personal growth and team success while delivering an unparalleled guest experience. Joining 7 Brew as a Brewista means becoming part of a community-oriented company that is passionate about innovation, kindness, and quality coffee service, offering not only competitive pay but an opportunity to grow within a forward-thinking brand.

Job Requirements

  • High school diploma or equivalent
  • Previous customer service or barista experience preferred
  • Ability to stand for extended periods
  • Ability to lift up to 50 lbs
  • Ability to work outdoors in various weather conditions
  • Strong communication skills
  • Ability to work a flexible schedule including weekends and holidays
  • Must be punctual and reliable
  • Ability to operate point-of-sale systems
  • Basic math skills for handling cash
  • Follow health and safety standards
  • Positive attitude and team player mindset

Job Qualifications

  • Can create and maintain genuine, uplifting interactions with customers for up to five minutes at a time while taking orders, discussing flavors, or delivering drinks
  • Can work carefully and quickly with espresso, hot water, coffee, dairy products, and flavored syrups
  • Can work outside in our service lanes for prolonged periods, regardless of weather conditions
  • Can lift up to 50 lbs
  • Can stand comfortably for hours at a time while serving guests
  • Can climb a ladder and use a stepladder as needed
  • Can stand, sit, bend, kneel, twist, and squat as necessary to stock product and prepare service areas
  • Can safely walk between and around cars in the drive-thru service lane while interacting with and delivering drinks to customers
  • Can safely use a utility knife
  • Works a flexible schedule
  • Works a minimum of three shifts per week
  • Follows company procedure for communicating time-off requests
  • Regularly works weekends and is available to work holidays if necessary

Job Duties

  • Converse directly with customers to confirm and personalize their drink orders and correctly key those orders into our point-of-sale system
  • Collect payments from customers, provide receipts, and correctly count back any change
  • Prepare all drinks and premixes to order, ensuring quality and consistency for each customer served
  • Move with urgency and responsiveness, operating on the customer's time to provide prompt service
  • Stay productive and proactive throughout the entire shift, supporting guest service even during slower periods
  • Make personal connections with customers every day through genuine interactions, warm smiles, and open, positive body language
  • Know our full menu and drink offerings inside and out, guide customers, answer questions, and help them identify and order the drink they truly want, offering recommendations when appropriate

Job Criteria

Experience

Entry Level (1-2 years)


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