Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.50 - $16.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, known for its unwavering commitment to exceptional guest experiences, luxury, and outstanding service. Within its prestigious portfolio, The Ritz-Carlton brand symbolizes the pinnacle of elegance and sophistication in luxury hospitality. The Ritz-Carlton Ladies and Gentlemen create memorable and unique experiences that linger long after a guest’s stay, making it a preferred destination for discerning travelers worldwide. Marriott International embraces diversity and equal opportunity, fostering an inclusive environment where every associate's unique culture, talent, and experiences are valued and celebrated. With over 100 award-winning properties globally, the company is dedicated to maintaining the highest quality standards through empowered, creative, and compassionate hospitality professionals. Joining Marriott means becoming part of a global family where individual growth and pride in work are paramount.
The Guest Service Support Expert role at The Ritz-Carlton is essential in ensuring seamless food and beverage operations while enriching the guest experience. This position transcends the traditional tasks of food preparation and serving; it is about creating an ambiance where guests feel valued and every interaction contributes to a memorable visit. The Guest Service Support Expert is responsible for supporting various operational duties such as setting tables, assisting kitchen staff, maintaining cleanliness in work areas, and replenishing supplies. This role demands a proactive and hands-on approach to provide excellent service and uphold the brand’s renowned Gold Standards. These standards—including the Employee Promise, Credo, and Service Values—are the foundation of every action and embody the spirit of gracious and thoughtful guest service.
In this physically active role, employees will frequently stand, walk, or move across uneven or slippery surfaces, requiring stamina and attentiveness to safety. Tasks involve reading and verifying menu information and handling objects up to 25 pounds independently or 50 pounds with help, involving activities like lifting, carrying, pushing, pulling, and reaching at various levels. Attention to company policies, professional appearance, and communication are critical to success. No previous supervisory experience is necessary, and although prior experience in food and beverage environments is preferred, enthusiasm and commitment to excellence are highly valued. Education requirements include a high school diploma or G.E.D. equivalent.
By joining The Ritz-Carlton team, the Guest Service Support Expert not only becomes part of a luxury hospitality icon but also embarks on a journey for personal and professional growth. The company offers a supportive environment where employees can bring their best to work every day, driven by a culture that prizes creativity, respect, and connection with guests and colleagues alike. Working at The Ritz-Carlton means contributing to a legacy of excellence and being empowered to provide rare and special experiences to guests around the world, making it a fulfilling and rewarding career choice for those passionate about hospitality and guest service excellence.
The Guest Service Support Expert role at The Ritz-Carlton is essential in ensuring seamless food and beverage operations while enriching the guest experience. This position transcends the traditional tasks of food preparation and serving; it is about creating an ambiance where guests feel valued and every interaction contributes to a memorable visit. The Guest Service Support Expert is responsible for supporting various operational duties such as setting tables, assisting kitchen staff, maintaining cleanliness in work areas, and replenishing supplies. This role demands a proactive and hands-on approach to provide excellent service and uphold the brand’s renowned Gold Standards. These standards—including the Employee Promise, Credo, and Service Values—are the foundation of every action and embody the spirit of gracious and thoughtful guest service.
In this physically active role, employees will frequently stand, walk, or move across uneven or slippery surfaces, requiring stamina and attentiveness to safety. Tasks involve reading and verifying menu information and handling objects up to 25 pounds independently or 50 pounds with help, involving activities like lifting, carrying, pushing, pulling, and reaching at various levels. Attention to company policies, professional appearance, and communication are critical to success. No previous supervisory experience is necessary, and although prior experience in food and beverage environments is preferred, enthusiasm and commitment to excellence are highly valued. Education requirements include a high school diploma or G.E.D. equivalent.
By joining The Ritz-Carlton team, the Guest Service Support Expert not only becomes part of a luxury hospitality icon but also embarks on a journey for personal and professional growth. The company offers a supportive environment where employees can bring their best to work every day, driven by a culture that prizes creativity, respect, and connection with guests and colleagues alike. Working at The Ritz-Carlton means contributing to a legacy of excellence and being empowered to provide rare and special experiences to guests around the world, making it a fulfilling and rewarding career choice for those passionate about hospitality and guest service excellence.
Job Requirements
- high school diploma or g.e.d. equivalent
- ability to stand, sit, or walk for extended periods
- ability to move over uneven or slippery surfaces
- capability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and up to 50 pounds with assistance
- willingness to follow company policies and safety guidelines
- professional appearance and effective communication skills
- no supervisory experience required
Job Qualifications
- high school diploma or g.e.d. equivalent
- previous experience in food and beverage environment preferred
- no supervisory experience required
- excellent communication skills
- ability to work in a fast-paced environment
- strong attention to detail
- ability to follow company policies and safety procedures
Job Duties
- set tables according to established standards
- assist kitchen staff as needed
- clean and maintain work areas and equipment
- replenish food and beverage supplies promptly
- ensure adherence to safety and cleanliness standards
- support guest interactions with professionalism and courtesy
- follow all company policies and procedures strictly
Job Criteria
Experience
No experience required
Job Location
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