Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Exact $15.50
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Work Schedule

Flexible
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Benefits

Travel perks
optional daily pay
Health Insurance
Life insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee assistance program
Referral program

Job Description

Hilton Garden Inn located in Bend, Oregon, is a premier hospitality establishment situated in the picturesque Old Mill District. This hotel is perfectly positioned just minutes away from vibrant restaurants, popular shops, and scenic trails, making it an ideal destination for travelers seeking both convenience and charm. As a part of the globally recognized Hilton Garden Inn brand, this hotel delivers exceptional guest experiences through a combination of comfortable accommodations, modern amenities, and welcoming service. The hotel's commitment to hospitality excellence is reflected in the quality and professionalism of its team members who strive to create memorable stays for every guest.

The Server role at Hilton Garden Inn Bent offers a dynamic opportunity for individuals passionate about hospitality to embark on or advance their careers within a respected hotel brand. Employed by Resolute Road Hospitality, a company dedicated to redefining third-party hospitality management, this position is full-time and emphasizes collaboration, innovation, and excellence. The company values core principles such as Stronger Together, Social Intelligence, Grit, Integrity, and a continuous drive to be Better Every Day. These values guide team members in delivering superior service and fostering environments where guests and employees alike feel valued and supported.

As a Server, the individual will be responsible for delivering a welcoming and seamless dining experience to all guests. This role is critical in ensuring that each guest’s visit meets and exceeds expectations by providing attentive, knowledgeable, and friendly service. Servers will greet guests warmly, assist with menu selections, accurately take and relay orders, and ensure timely delivery of food and beverages. Maintaining table cleanliness and the overall dining room environment is also essential, as is processing payments efficiently and professionally.

Ideal candidates for this role bring strong communication skills, the ability to multitask in a fast-paced environment, and a polished, confident presence. Physical stamina is important as the job requires lifting and carrying trays and spending extended periods on their feet. Knowledge of food and beverage service procedures, proficiency with POS systems, safety certifications such as SafeServ and TIPS, and an aptitude for problem-solving under pressure are also necessary.

Working at Hilton Garden Inn Bend under Resolute Road Hospitality offers more than just a job; it provides a career path with opportunities for growth within a growing national network. The organization supports employees with travel perks, optional daily pay, health and life insurance, 401(k) plans, paid time off, dental and vision benefits, an employee assistance program, and a referral program. This comprehensive benefits package, combined with a supportive work culture, makes this an attractive opportunity for professionals dedicated to hospitality excellence and personal development.

Job Requirements

  • High school diploma or GED preferred
  • Previous food service or banquet experience preferred
  • SafeServ certification
  • TIPS or equivalent training
  • Strong communication skills
  • Ability to multitask in a fast-paced environment
  • Physical stamina to lift heavy trays and stand for long periods
  • Ability to handle cash and use POS systems
  • Commitment to hospitality excellence and teamwork
  • Availability for flexible scheduling
  • Consistent attendance and adherence to company standards
  • Legal authorization to work (E-Verify compliant)

Job Qualifications

  • High school diploma or GED preferred
  • Previous food service or banquet experience preferred
  • Strong knowledge of food and beverage service procedures and regulations
  • Excellent communication and guest service skills
  • Ability to lift and carry heavy trays and work on your feet for extended periods
  • Friendly, confident, and polished presence in guest interactions
  • Ability to multitask in a fast-paced, team-oriented environment
  • Quick thinking and effective problem solving under pressure
  • Proficient with POS systems and cash handling best practices
  • SafeServ Certification
  • TIPS or equivalent training

Job Duties

  • Greet guests warmly and present menus, answer questions, and make food or beverage recommendations
  • Take and relay guest orders accurately via the POS system to the kitchen or bar
  • Deliver food and beverages promptly and check in regularly to anticipate additional needs
  • Clear tables and reset dining areas efficiently between guests
  • Assist with basic prep tasks (e.g., coffee brewing, soup ladling) as needed
  • Process guest payments, including handling cash and credit card transactions
  • Maintain cleanliness of dining room and service areas
  • Respond to guest complaints or concerns promptly and professionally
  • Support teammates and contribute to a positive, team-focused environment
  • Adhere to all health and safety standards, as well as Resolute Road Hospitality and brand-specific policies
  • Other duties as assigned by supervisor or management

Job Criteria

Experience

Entry Level (1-2 years)


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