Breakfast Attendant

Watauga, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $12.00 - $14.50

Work Schedule

Weekend Shifts

Night Shifts

Benefits

hourly wage

Paid Time Off

Employee Discounts

Training and Development

supportive work environment

Opportunities for advancement

Job Description

Highgate Hotels is a globally recognized real estate investment and hospitality management company, managing over $15 billion in assets and owning a diverse portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Established as an innovator in the hospitality industry for over 30 years, Highgate excels in providing expert services throughout all stages of the property life cycle, including planning, development, recapitalization, and disposition. The company focuses on developing a strong portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all enriched with contemporary programming and digital acumen. Highgate leverages industry-leading revenue management tools to anticipate market changes and maximize asset performance, offering reliable partnership to top ownership groups and major hotel brands worldwide. The company is known for its seasoned executive team and global corporate offices that ensure a seamless and successful hospitality experience for guests and stakeholders alike.

Located at Homewood Suites Grapevine in Grapevine, Texas, the Breakfast Attendant role is a vital position responsible for delivering exceptional guest service within the hotel's complimentary breakfast area. This role demands a courteous and efficient approach to all guest interactions, making sure that the breakfast experience is welcoming, clean, and well-organized. The Breakfast Attendant ensures that guests are greeted promptly and seated suitably, maintaining a high standard of menu and service quality throughout the meal period. In addition to guest service, the role involves maintaining cleanliness and organization in service areas, replenishing supplies, and performing side work tasks effectively during each shift. Attendants are also expected to accommodate special guest requests, communicate internal VIP information across departments, and assist in beverage and food service activities, which may include dishwashing and floor cleaning. The job emphasizes knowledge of the hotel’s standards, menu offerings, and the ability to provide information about the hotel and local attractions. Candidates must be adaptable and willing to handle opening and closing responsibilities, cashier functions, and other duties as assigned by management. The position requires a positive attitude, attention to detail, and excellent communication skills to ensure that every guest enjoys a comfortable and pleasant start to their day. This is an hourly position that offers an excellent opportunity to join a forward-thinking hospitality leader and contribute to creating memorable guest experiences at a highly regarded hotel brand.

Job Requirements

High school diploma or equivalent
ability to perform job function with attention to detail speed and accuracy
willingness to work varied schedule including evenings nights weekends and holidays
must meet legal age requirements to serve alcoholic beverages and complete a responsible serving course such as TIPs
ability to obtain Food Handlers card as required by city/county/state
ability to evaluate and select among alternative courses of action quickly and accurately
ability to handle stressful situations calmly and professionally
good understanding of hotel products and guest services
strong communication skills with guests and team members
positive attitude and customer service orientation
basic knowledge of food and beverage preparation and service standards
proficiency in basic numerical operations
effective reading, comprehension, and writing skills
ability to interact with customers and staff with patience tact and diplomacy
eagerness to learn and support team members

Job Qualifications

Ability to perform job function with attention to detail speed and accuracy
high school diploma or equivalent and/or experience in a hotel or a related field preferred
must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
must be able to obtain and provide Food Handlers card as required by city/county/state
must be able to evaluate and select among alternative courses of action quickly and accurately
ability to handle stressful situations in a calm professional manner
understanding of hotel products and guest services
ability to communicate professionally when answering phones and speaking with guests and team members
demonstrates a positive attitude and a desire to be of service to others
possess a basic knowledge of food and beverage preparation service standards guest relations and etiquette
ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
ability to read comprehend and write simple instructions and/or short correspondence and memos
ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner

Job Duties

Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner
maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
greet and seat guests at appropriate tables in a timely manner
ensure quality control of menus with regard to cleanliness and appearance
clear clean and reset tables/hotel spaces per client request or management instruction
ensure all service areas are stocked organized clean and neat and all side work is complete each shift
accommodate any special requests made by a guest and offer appropriate alternatives when necessary
communicate with all departments regarding in house VIPs
support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
have a complete knowledge of standards of service for receiving a room service order
have a thorough knowledge of menus and current specials in all applicable departments
carry out cashiering functions in closing checks and end of shift paperwork
perform opening and closing procedures and side work duties according to station rotation assignment
answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
perform any other duties or attend meetings as requested by management
produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel