Breakfast Attendant

Tallahassee, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.50 - $15.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Home2 Suites by Hilton Tallahassee State Capitol is part of MCR, the 3rd-largest hotel owner-operator in the United States. Founded in 2006, MCR boasts a $5.0 billion portfolio consisting of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. Operating under a variety of respected Marriott and Hilton brands, as well as independent hotels, MCR has over 7,000 team members nationwide. The company has earned numerous industry recognitions, including Fast Company's 10 Most Innovative Travel Companies of 2020, the Marriott Partnership Circle Award, and the Hilton Legacy Award for Top Performer. Their commitment to excellence is reflected in prestigious awards for development and architectural achievements, such as those received for the TWA Hotel at JFK Airport.

The Home2 Suites by Hilton Tallahassee State Capitol offers a unique, welcoming environment focused on cleanliness, friendliness, product consistency, and teamwork. The hotel aims to provide spotless, safe, and organized accommodations where guests feel valued and appreciated throughout their stay. The Breakfast Attendant role is essential in maintaining this atmosphere of hospitality and quality service. This position requires a dedicated individual who embraces the company’s core values, including delivering exceptional guest experiences, upholding strict cleanliness standards, ensuring consistent product quality, and fostering teamwork.

As a Breakfast Attendant at Home2 Suites, the successful candidate will be responsible for managing the breakfast buffet area, including setting up and maintaining it according to brand standards. Duties include sanitizing tables after each guest, replenishing buffet items to ensure availability and freshness, and completing kitchen clean-up in line with checklists and health codes. Additionally, the role involves answering guest inquiries with warmth and professionalism, assisting with guest relations by greeting guests by name when possible, and supporting hotel events and operational technology.

The role demands multitasking skills, an ability to work under pressure during busy periods, and a proactive attitude towards collaboration with other team members. The Breakfast Attendant contributes not only to the daily guest satisfaction scores but also to the overall success of the hotel’s operations. MCR promotes a positive work environment by encouraging clear, honest communication and a can-do attitude, supporting career progression and offering competitive benefits such as hotel discounts, weekly pay, paid time off, and health insurance options. This is an opportunity to join a renowned leader in the hospitality industry where your work directly impacts guest experiences and operational excellence.

Job Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues of co-workers and guests
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older to perform this job
Must be willing to work a varied schedule including evenings, nights, weekends, and holidays based on hotel demands
Must arrive and clock in on time for every shift and clock out at the scheduled shift end time unless directed otherwise
Must clock in and out for breaks at the designated times on schedule
Must provide sufficient notice when calling out of a scheduled shift
Ability to stand or remain stationary for 3 to 4 hours at a time
Ability to operate computers and office machinery including 10-key data entry
Ability to lift and carry food and beverage boxes up to 25 pounds
Ability to inspect and observe details both at close and long range
Must read, write, understand, and communicate effectively in English

Job Qualifications

Experience in hospitality, service, or consumer-facing franchise preferred
Positive attitude with willingness to learn
Ability to follow established guidelines and procedures
Effective listening and conflict resolution skills
Clear communication of information and ideas
Desire to serve guests with hospitality and care
Ability to work varied schedules including nights, weekends, and holidays
Must be 18 years of age or older

Job Duties

Greet guests happily upon arrival and during their stay with a smile
Use guests' names when possible to make them feel welcomed
Contribute to guest satisfaction scores through excellent service
Handle challenging guest situations with hospitality and urgency
Maintain strong knowledge of hotel facilities and amenities
Support all groups and events at the hotel
Use relevant technology appropriately for the role
Answer incoming calls with friendly service using approved greetings
Clean and sanitize breakfast room tables after each guest
Set up breakfast buffet area daily according to brand standards
Complete kitchen cleaning checklist after breakfast period
Follow food safety measures per local health codes and brand standards
Keep buffet area well stocked and clean until the end of breakfast
Wear a clean, approved uniform, nametag, and maintain grooming standards
Communicate clearly, honestly, and professionally with team members
Display a can-do attitude by stretching beyond traditional duties
Collaborate effectively to create a welcoming environment and positive workplace