Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Tuition Assistance
401k
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences across its full-service hotel properties. Known for its commitment to quality, integrity, community, profitability, and fun, Concord Hotels prides itself on cultivating a supportive and engaging work environment for its associates. The company champions an Associate First philosophy, ensuring employees are valued, respected, and provided with numerous opportunities for professional growth and career advancement. Concord's comprehensive benefits package for full-time employees includes medical, dental, and vision plans, life insurance, disability options, tuition assistance, a 401K plan, discounted room rates at Concord-managed hotels, and ongoing training and development... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to effectively communicate in English
- Ability to manage multiple guest requests simultaneously
- Availability to work flexible hours including evenings, weekends, and holidays
- Ability to maintain a professional appearance
- Completion of safety training and certifications as required
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent communication and interpersonal skills
- Knowledge of local area attractions and amenities
- Ability to multitask and handle guest requests efficiently
- Professional appearance and demeanor
- Ability to work well under pressure and in a fast-paced environment
Job Duties
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
- Answer, record, and process all guest calls, messages, requests, questions, or concerns
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Review shift logs/daily memo books and document pertinent information in logbooks
- Monitor club lounge for seating availability, service, safety, and well-being of guests
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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