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Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Vision Insurance
Job Description
Live Nation Entertainment is a globally renowned live entertainment company distinguished by its leadership across multiple sectors within the industry. It encompasses major market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is globally recognized as a leader in event ticketing, distributing over 620 million tickets every year and serving approximately 10,000 clients worldwide. Live Nation Concerts holds the title of the largest provider of live entertainment worldwide, promoting more than 50,000 events annually that feature nearly 7,000 artists across more than 40 countries. Together, these businesses also empower Live Nation Media & Sponsorship... Show More
Job Requirements
- High school diploma
- knowledge of cash handling
- knowledge of phone & in person customer service
- entry level knowledge of microsoft applications (outlook, powerpoint, excel, etc.)
- flexible schedule (days/nights, weekends and holidays)
- tolerance of all cultures, music and art forms
Job Qualifications
- High school diploma
- knowledge of cash handling
- knowledge of phone & in person customer service
- entry level knowledge of microsoft applications (outlook, powerpoint, excel, etc.)
- flexible schedule (days/nights, weekends and holidays)
- tolerance of all cultures, music and art forms
- attention to detail in a multi-tasked environment
- knowledge of ticket sales
- experience in working in live entertainment operations
- ticketmaster host system experience
- experience in identifying counterfeit cash / id's
Job Duties
- Ensure compliance of clubs & theaters cash handling policies and procedures
- balancing and reconciling daily/nightly ticket sales
- assist manager/supervisor in reconciliation of cash drawers and ticket stock
- assist manager/supervisor on pricing initiatives such as progressive, platinum, dynamic, flex pricing as well as value channels & special ticket offers when applicable
- assist manager/supervisor in distributing accurate daily ticket counts to artist representatives
- assisting manager & supervisor with internal ticket orders and reports
- work with premium seat sales/vip on any nightly upgrades, primary inventory, reports etc.
- prompt, courteous and knowledgeable customer service both in person and over the phone
- facilitate night of show will call & guest list operations
- troubleshooting night of show issues (transfers, barcodes, account issues, etc.)
- work with guest services/operations on any ADA requirements
- providing knowledge of upcoming events & upgrades available
- knowledgeable on the events culture and genre
- providing positive energy
- daily operations on ticketmaster host system for sales and other tasks
- following opening and closing shift procedures
- follow standards and processes for ticket types, ancillary events and qualifiers
- maintain call center phone system, and keep current all phone menus and calendars of events
- assist in maintaining box office cleanliness
- follow dress code policy - business casual
- updating and modifying spreadsheets as needed (ticket stock log, vault log, etc.)
- collecting, storing and tracking lost & found as necessary
- assist manager & supervisor in any tasks as they arise
- position may require 3rd party venue coverage offsite which will include night of show management, staffing and providing equipment needs
- ensure compliance with ADA ticket laws
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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