Box Office Ticket Seller - Paradise Rock Club

Live Nation Entertainment is a globally renowned live entertainment company distinguished by its leadership across multiple sectors within the industry. It encompasses major market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is globally recognized as a leader in event ticketing, distributing over 620 million tickets every year and serving approximately 10,000 clients worldwide. Live Nation Concerts holds the title of the largest provider of live entertainment worldwide, promoting more than 50,000 events annually that feature nearly 7,000 artists across more than 40 countries. Together, these businesses also empower Live Nation Media & Sponsorship to craft strategic music marketing initiatives that connect over 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events annually. More information is available on their website, www.livenationentertainment.com.

This role is integral to maintaining the high standards of ticketing and customer service that Live Nation is known for. As a Ticketing Associate, you will play a key part in the financial handling and reconciliation of ticket sales, customer service delivery, and the operational support of box office functions. The position requires adherence to strict cash handling policies and procedures to ensure compliance and accuracy, including balancing and reconciling daily and nightly ticket sales, assisting management with pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing, Value Channels, and Special Ticket Offers, and distributing accurate ticket counts to artist representatives. You will also support internal ticket orders, manage upgrades and inventory coordinated with Premium Seat Sales/VIP teams, and help maintain the box office environment.

Customer service is at the heart of this position, requiring prompt, knowledgeable, and courteous service both in person and over the phone. The associate will facilitate night of show Will Call and Guest List operations, troubleshoot any票-related issues such as transfer and barcode problems, and collaborate with Guest Services/Operations to meet all ADA requirements effectively. This role demands a strong understanding of the events, their culture, and genres, and the ability to communicate this knowledge positively to guests.

Additional responsibilities include managing daily operations on the Ticketmaster host system for sales and related tasks, following established procedures for opening and closing shifts, maintaining call center phone systems and event calendars, and assisting with cleanliness and organizational tasks in the box office. The role also encompasses handling lost and found items, updating logs like Ticket Stock and Vault Log, adhering to dress code policies, and covering third-party venues when required for night of show management, staffing, and equipment needs. Compliance with ADA ticket laws is critical.

This position is hourly, offering a competitive pay range of $16.00 USD to $20.00 USD per hour, dependent on location, qualifications, skills, and experience. The company is committed to providing equal employment opportunities and reasonable accommodations to ensure an inclusive and supportive work environment. Candidates can expect a dynamic, fast-paced working experience with opportunities for professional and personal growth, surrounded by a team of passionate and innovative people dedicated to delivering unforgettable live entertainment experiences.