Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
Flexible spending account
Health savings account
Paid Time Off
Holidays
Sick Time
Free concert tickets
401(k) program
company match
Stock program
Tuition Reimbursement
Student loan repayment
New parent programs
caregiver leave
Baby bonus
Infertility support
Volunteer time off
Crowdfunding network
Job Description
Live Nation Entertainment is the premier global live entertainment company, composed of industry leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With a worldwide presence, Ticketmaster serves as the global leader in event ticketing, enabling the sale of over 500 million tickets annually and supporting more than 12,000 clients. Live Nation Concerts dominates the live entertainment scene by promoting over 40,000 shows and 100+ festivals annually, representing nearly 4,000 artists across more than 40 countries. The synergy of these businesses allows Live Nation Media & Sponsorship to craft strategic music marketing programs connecting over 1,000... Show More
Job Requirements
- Experience in box office or ticketing management
- Flexible schedule including days, nights, weekends, and holidays
- Experience in cash handling
- Leadership, management, and customer service skills
- Tolerance and appreciation of diverse cultures, music, and art forms
- High school diploma
- Experience in a live environment preferred
- Experience handling counterfeit cash preferred
- Familiarity with Microsoft applications preferred
- Ability to prioritize and multitask
- Effective communication skills
Job Qualifications
- High school diploma
- Experience in box office or ticketing management
- Strong leadership and management skills
- Excellent customer service abilities
- Experience with cash handling
- Familiarity with Microsoft applications including Outlook, PowerPoint, Word, and Excel
- Ability to prioritize, manage time effectively, and multitask
- Strong communication skills including email etiquette
- Experience working in a live event environment preferred
- Knowledge of counterfeit cash handling preferred
Job Duties
- Organize/manage daily and nightly box office operations including will call, guest list, ticket sales, and ticket scanning
- Assist and support box office staff in job functions
- Ensure a positive and creative team environment within the department
- Facilitate open communication with box office manager and all venue departments
- Ensure proper inter-departmental communication and organization
- Provide ongoing staff training and assist with staff evaluations
- Assist in ensuring appropriate staffing levels and monitor staff performance goals
- Recruitment and hiring while following club and theater guidelines
- Promote superior customer service in guest interactions
- Participate in on-site venue meetings as needed
- Ensure adherence to company cash handling policies and procedures
- Balance and reconcile all seller cash drawers
- Assist with reconciliation and accounting of ticket sales
- Manage pricing initiatives such as progressive, platinum, dynamic, and special ticket offers
- Assist in scheduling employee payroll
- Conduct band settlements and complete daily ticket counts
- Create and maintain inventory for ticketed events in a secure environment
- Monitor and maintain ticketing computers, software, and hardware functionality
- Serve as secondary representative with Ticketmaster
- Ensure accurate event information flow to departments and public
- Modify and update customer database files
- Develop and maintain call center phone system
- Interact with artists, record labels, and tour accountants
- Collaborate with premium seat sales and guest services for ticket management
- Provide offsite venue coverage including night of show management
- Ensure compliance with ADA ticket laws
- Maintain open communication and teamwork across all departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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