You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Box Office Manager | Full-Time | Liberty First Credit Union Arena
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with an expansive platform that encompasses venue development, venue management, hospitality, and sponsorship sales. Founded in 2015, OVG has rapidly established itself as a pioneering force in the live entertainment industry, operating across four continents. The company owns and manages a collection of seven world-class venues and caters to an impressive client roster including iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions. OVG’s mission is to create exceptional experiences for audiences, artists, and partners alike by building innovative infrastructure and... Show More
Job Requirements
- Bachelor's degree in business management, sports management, business administration, or related fields
- 3-5 years of box office or ticketing experience in a related facility
- knowledge of ticketing software preferably Paciolan
- strong communication skills
- ability to work flexible schedules including nights and weekends
- proficiency in Microsoft Office
- knowledge of relevant laws and regulations
- ability to manage budgets
- experience in customer service management
Job Qualifications
- Bachelor's degree from an accredited college or university with major coursework in business management, sports management, business administration, or related fields
- Minimum of 3-5 years of increasingly responsible box office or ticketing experience preferably in sports facility, convention center, performing arts facility or multi-purpose public assembly facility
- Knowledge of stadium, arena, public assembly facility or convention center sales programs
- Knowledge of federal, state, and local regulations
- Proficiency in Microsoft Office applications including word processing, spreadsheets, databases, presentations, graphic design, PowerPoint, and internet software
- Familiarity with Paciolan ticketing software or other ticketing software preferred
- Knowledge of terminology used in box office and sales settings
- Knowledge of principles of budget preparation and control
- Strong communication skills both oral and written
- Ability to perform basic arithmetic calculations
- Ability to work a flexible schedule including early mornings, evenings, overnights, weekends, holidays, extended workdays and extended number of days
Job Duties
- Build all events in the ticketing system including seating manifests, price tables, hold/kills, discounts, pre-sales
- Oversee all financial reconciliation including daily reports, monthly reports, and event settlement
- Manage all information being sent and posted through the ticketing system
- Act as systems administrator for the ticketing system (Paciolan) and liaison between staff, promoters, presenters, and facility
- Responsible for system upgrades, testing new software, routine maintenance and troubleshooting
- Prepare ticketing reports and work with tenants on system training and premium ticketing services
- Update and relay all box-office-related event information to departments and clients
- Investigate and resolve ticket-related issues
- Collect all ticket monies, track accounts payable/receivable, prepare sales reports/ticket revenue updates
- Work with sales and marketing to set up ticket discounts and promotions
- Oversee Will Call ensuring compliance with ticket laws
- Process and fill approved charity ticket requests
- Document all complimentary tickets issued
- Track attendance including pre-sales, walk-ups, promotions, discounts
- Process donor seat selection and retention
- Manage all aspects of customer service for internal and external customers
- Manage the fiscal budget for the box office department
- Develop and implement comprehensive ticket sales programs
- Hire, train, schedule, and supervise box office staff
- Plan, direct, evaluate, and lead box office personnel
- Establish and maintain effective working relationships with customers
- Exercise confidentiality and integrity in handling customer information
- Complete duties with focus on customer service and teamwork
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: