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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company boasts a comprehensive platform that spans venue development along with end-to-end capabilities across venue management, hospitality, and sponsorship sales. OVG operates a collection of seven world-class owned venues and serves an impressive client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Through its innovative approaches and expansive presence, OVG has firmly positioned itself as a pioneer in shaping the live entertainment industry worldwide. This environment creates opportunities for career... Show More
Job Requirements
- Bachelor’s degree in business management, sports management, business administration or related field preferred
- Minimum 3 years of box office or ticketing experience
- Experience working in a sports, performing arts, convention center or similar multi-purpose facility preferred
- Proficient in Microsoft Office applications
- Strong communication skills
- Ability to multitask and manage time effectively
- Willingness to work flexible schedules including early mornings, evenings, weekends, and holidays
- Ability to handle high-pressure situations and solve problems efficiently
Job Qualifications
- Bachelor’s degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field is preferred
- 3+ years of box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment
- Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
- Communicate clearly and concisely, both orally and in writing
- Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended number of days in a row
Job Duties
- Serve as a leader for box office operations for events at OVG Savannah venues
- Utilize full Ticketmaster suite of products for ticket sales, processing payments, exchanges, refunds, will-call distribution, process/fulfill approved charity ticket requests, and document all complimentary ticket requests issued
- Assist in building and managing events in the ticketing system including maintaining seat manifests, price tables, hold/kills, discounts, pre-sales, or entering event details such as dates, times, seating configurations, ticket types, and pricing structures
- Prepare ticketing invoices for ticket requests received from various departments
- Oversee aspects of ticket scanning operations including ticket scanner setup, teardown, maintenance, or upgrades
- Assist in updating and relaying box-office related event information to other departments and clients
- Complete daily sales reports, daily deposit reports, or other financial records
- Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons
- Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns, and act as a point of contact for ticket problem solving by maintaining up-to-date knowledge of all events, policies, or promotions
- Assist management with hiring, scheduling, supervision, time approval, training, directing, creating Ticketmaster permissions/accounts, and ongoing performance feedback for part-time box-office staff
- Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
- Perform additional duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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