Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is a global leader in premium live entertainment infrastructure and services, established in 2015. The company boasts a comprehensive platform that spans venue development along with end-to-end capabilities across venue management, hospitality, and sponsorship sales. OVG operates a collection of seven world-class owned venues and serves an impressive client roster that includes iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions across four continents. Through its innovative approaches and expansive presence, OVG has firmly positioned itself as a pioneer in shaping the live entertainment industry worldwide. This environment creates opportunities for career growth and development within a fast-paced, dynamic sector focused on extraordinary live event experiences.
The Box Office Assistant Manager role is based with OVG's Savannah ticket operations team supporting events held at the Enmarket Arena, Johnny Mercer Theatre, and the VyStar Pavilion. This position plays a critical role in ensuring smooth and efficient ticketing operations across multiple venues. Responsibilities include assisting with event setup in the Ticketmaster system, monitoring ticket inventory closely, processing sales and refunds, preparing invoices, and supporting the execution of seamless event-day operations. Beyond technical ticket management, the Box Office Assistant Manager also focuses on leading and mentoring part-time box office staff through scheduling, training, supervision, and ongoing performance coaching. Maintaining high standards of customer service and operational efficiency is essential to the success of this role.
This full-time position offers an annual salary range of $45,000 to $55,000, reflecting both the responsibilities and the expertise required. Benefits for this role include comprehensive health, dental, and vision insurance; a 401(k) savings plan coupled with employer matching contributions; and paid time off encompassing vacation days, sick leave, and 11 recognized holidays. The role requires a flexible schedule that can accommodate early mornings, evenings, weekends, holidays, extended shifts, and consecutive workdays in alignment with the live event calendar.
As a vital member of the Savannah operations team, the Box Office Assistant Manager is tasked with utilizing the complete Ticketmaster suite including TM1, Archtics, and Host for daily ticket sales functions, such as processing payments, exchanges, refunds, will-call distribution, and fulfilling approved charity ticket requests. Building and managing event listings within the ticketing system also falls under this role, including maintaining seat manifests, price tables, holds/kills, discounts, and pre-sales configuration. This position ensures accurate invoicing and financial documentation, oversees ticket scanning operations including setup and maintenance, and communicates relevant event information to other departments and clients.
A commitment to exceptional customer service frames all aspects of this role. The Box Office Assistant Manager serves as a primary point of contact for customer inquiries and troubleshooting ticket-related issues, acting as a problem solver who stays informed on all event details, policies, and ongoing promotions. Supporting the hiring, scheduling, supervision, and training of part-time box office personnel, this position helps maintain a cohesive and motivated team aligned with Oak View Group’s principles and standards. The role demands excellent organizational skills, strong communication capabilities, the ability to multitask under pressure, and proficiency with Microsoft Office applications.
The Box Office Assistant Manager role is based with OVG's Savannah ticket operations team supporting events held at the Enmarket Arena, Johnny Mercer Theatre, and the VyStar Pavilion. This position plays a critical role in ensuring smooth and efficient ticketing operations across multiple venues. Responsibilities include assisting with event setup in the Ticketmaster system, monitoring ticket inventory closely, processing sales and refunds, preparing invoices, and supporting the execution of seamless event-day operations. Beyond technical ticket management, the Box Office Assistant Manager also focuses on leading and mentoring part-time box office staff through scheduling, training, supervision, and ongoing performance coaching. Maintaining high standards of customer service and operational efficiency is essential to the success of this role.
This full-time position offers an annual salary range of $45,000 to $55,000, reflecting both the responsibilities and the expertise required. Benefits for this role include comprehensive health, dental, and vision insurance; a 401(k) savings plan coupled with employer matching contributions; and paid time off encompassing vacation days, sick leave, and 11 recognized holidays. The role requires a flexible schedule that can accommodate early mornings, evenings, weekends, holidays, extended shifts, and consecutive workdays in alignment with the live event calendar.
As a vital member of the Savannah operations team, the Box Office Assistant Manager is tasked with utilizing the complete Ticketmaster suite including TM1, Archtics, and Host for daily ticket sales functions, such as processing payments, exchanges, refunds, will-call distribution, and fulfilling approved charity ticket requests. Building and managing event listings within the ticketing system also falls under this role, including maintaining seat manifests, price tables, holds/kills, discounts, and pre-sales configuration. This position ensures accurate invoicing and financial documentation, oversees ticket scanning operations including setup and maintenance, and communicates relevant event information to other departments and clients.
A commitment to exceptional customer service frames all aspects of this role. The Box Office Assistant Manager serves as a primary point of contact for customer inquiries and troubleshooting ticket-related issues, acting as a problem solver who stays informed on all event details, policies, and ongoing promotions. Supporting the hiring, scheduling, supervision, and training of part-time box office personnel, this position helps maintain a cohesive and motivated team aligned with Oak View Group’s principles and standards. The role demands excellent organizational skills, strong communication capabilities, the ability to multitask under pressure, and proficiency with Microsoft Office applications.
Job Requirements
- Bachelor’s degree in business management, sports management, business administration or related field preferred
- Minimum 3 years of box office or ticketing experience
- Experience working in a sports, performing arts, convention center or similar multi-purpose facility preferred
- Proficient in Microsoft Office applications
- Strong communication skills
- Ability to multitask and manage time effectively
- Willingness to work flexible schedules including early mornings, evenings, weekends, and holidays
- Ability to handle high-pressure situations and solve problems efficiently
Job Qualifications
- Bachelor’s degree from an accredited college or university with major coursework in business management, sports management, business administration or other related field is preferred
- 3+ years of box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility
- Ability to engage in positive interaction with employees and industry contacts, organize, problem solve, while prioritizing time management and multitasking in a high-pressure environment
- Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software
- Communicate clearly and concisely, both orally and in writing
- Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays and extended number of days in a row
Job Duties
- Serve as a leader for box office operations for events at OVG Savannah venues
- Utilize full Ticketmaster suite of products for ticket sales, processing payments, exchanges, refunds, will-call distribution, process/fulfill approved charity ticket requests, and document all complimentary ticket requests issued
- Assist in building and managing events in the ticketing system including maintaining seat manifests, price tables, hold/kills, discounts, pre-sales, or entering event details such as dates, times, seating configurations, ticket types, and pricing structures
- Prepare ticketing invoices for ticket requests received from various departments
- Oversee aspects of ticket scanning operations including ticket scanner setup, teardown, maintenance, or upgrades
- Assist in updating and relaying box-office related event information to other departments and clients
- Complete daily sales reports, daily deposit reports, or other financial records
- Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons
- Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns, and act as a point of contact for ticket problem solving by maintaining up-to-date knowledge of all events, policies, or promotions
- Assist management with hiring, scheduling, supervision, time approval, training, directing, creating Ticketmaster permissions/accounts, and ongoing performance feedback for part-time box-office staff
- Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
- Perform additional duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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