Box Office and Event Manager - Orpheum Theatre

Legends Global is a prominent entertainment and venue management company renowned for delivering exceptional event experiences across multiple locations. Among its premier venues is the Orpheum Theatre, a historic and culturally significant performing arts center that hosts a variety of events including concerts, theatrical performances, and special presentations. The organization prides itself on its commitment to customer service excellence, operational efficiency, and innovative event marketing strategies. It operates in Wichita and Andover, providing invaluable entertainment and cultural enrichment to the communities it serves. Employment with Legends Global offers a dynamic work environment where innovation, professionalism, and teamwork are highly valued.

The role available is a Box Office Manager at the Orpheum Theatre, a critical position responsible for overseeing day-of-show ticket sales, managing all aspects of box office operations, and supporting overall event management. This position requires a seasoned professional capable of coordinating complex ticketing logistics, maintaining accurate financial records, and leading a part-time box office staff during events. The Box Office Manager plays a pivotal role in ensuring that patrons have a seamless ticket purchasing experience while simultaneously supporting the theatre’s operational and promotional activities. This includes assisting with marketing, social media content, volunteer management, and facility operations, thereby contributing significantly to the success of every event hosted at the venue.

Key responsibilities encompass directing the internal control of box office operations according to the established Box Office Manual, coordinating ticketing information with facility personnel, working closely with event promoters to set ticket pricing and seating arrangements, and managing ticket inventory once event builds are complete. Furthermore, this position involves preparing final box office financial statements and audits, maintaining detailed event files, and collaborating with various promotional initiatives like Groupon and Vet Tix. The Box Office Manager also operates the box office on event days, supervises ticket sellers, and ensures accountability for cash handling and accurate reporting.

Additionally, the role requires coordination with other Legends Global venues, adaptable scheduling including evenings, weekends, and holidays, and a professional demeanor in all interactions. Ideal candidates will have a bachelor’s degree or equivalent experience combined with at least three years in a related role, demonstrating proficiency in accounting, customer service, and supervisory tasks. Experience with the ProVenue Ticketing system is a plus. This position offers the opportunity to work in a vibrant cultural setting and is instrumental in enhancing the community’s arts and entertainment landscape through efficient ticketing management and exemplary customer service.