Boost Cafe Lead

SVR Management II LLC operates Silverado Resort, a premier hospitality establishment known for delivering exceptional guest experiences in a luxurious setting. The resort offers a variety of upscale amenities including fine dining, spa services, golf courses, and event hosting. Silverado Resort prides itself on maintaining high standards of service and a respectful, inclusive workplace culture where employees are valued and guests' satisfaction is paramount. The Resort employs a highly dedicated team committed to upholding the property’s reputation as a premier destination in California, combining elegance with warmth and personalized attention. As part of the commitment to excellence, the resort follows best practices in hospitality and ensures compliance with all legal requirements such as the California Fair Employment and Housing Act (FEHA) and ADA regulations. Employment at Silverado Resort reflects dedication to quality service, teamwork, and ongoing professional development including participation in staff meetings, trainings, and adherence to safety policies.

The Boost Cafe Lead at Silverado Resort is a crucial role designed to enhance the dining experience for guests by providing attentive and courteous service. This position is hourly paid at $18.00, plus tips, and requires the individual to effectively coordinate the operations of the cafe to ensure efficient service delivery. As the Boost Cafe Lead, you will be responsible for executing company service culture and standards, especially the 4 Keys to Creating Guests for Life, which puts guests’ satisfaction at the core of every interaction. The role includes preparing menu items to specification, maintaining knowledge of both food and beverage offerings, and actively promoting sales by upselling premium and promotional items.

Leadership responsibilities are also a significant aspect of this role. You will spearhead the training and mentorship of other servers, ensuring that the team operates cohesively and meets established standards of presentation, cleanliness, and service. The lead will monitor product performance, provide feedback for menu improvements, and maintain an organized and clean workspace. Additionally, you will address guest inquiries promptly and handle telephone communications in line with company policy. The job demands flexibility, as shifts may require standing for extended periods and occasionally lifting or moving items of moderate weight. A professional appearance and proper uniform are mandatory to maintain the resort's high standard of presentation.

Candidates for this role must be adaptable, communicative, and service-oriented individuals who thrive in a fast-paced environment and are committed to representing Silverado Resort’s esteemed brand. The position also demands collaboration and active participation in the resort’s referral and talent ambassador programs to foster team development and growth within the company. Joining Silverado Resort as the Boost Cafe Lead means becoming part of an established hospitality team that values diversity, ensures equal employment opportunity, and supports its workforce through a positive and inclusive culture.