Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,400.00 - $55,800.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
employee recognition programs
Career development opportunities
Job Description
PENN Entertainment is a dynamic and innovative leader in the integrated entertainment, sports content, and casino gaming industries. With an expansive presence across North America through 43 distinctive destinations, including land-based entertainment venues and a robust online platform featuring theScore Bet Sportsbook and Casino, PENN Entertainment is dedicated to delivering unparalleled experiences for its customers. The company prides itself not only on its leadership in the industry but also on its commitment to diversity, sustainability, and community engagement, reflecting its values across all aspects of business operations. This approach enables PENN Entertainment to foster a positive workplace culture and sustainable growth, supporting the long-term success of team members, vendors, and the environment.
As a reputable employer, PENN Entertainment emphasizes career growth and development by offering competitive compensation packages and comprehensive wellness programs designed to support the financial, physical, and mental well-being of its employees. The initial placement within the stated salary range is determined based on an individual’s relevant knowledge, skills, and experience, accompanied by additional components such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. This holistic Total Rewards package showcases the company's dedication to investing in its workforce.
The role offered at PENN Entertainment is one of responsibility and leadership within a fast-paced, guest-focused environment. The selected candidate will act as a supervisor responsible for daily guidance and oversight of staff within the department. This position demands strong operational management skills, including adherence to scheduling protocols, coordination with managers to resolve concerns, and ensuring that all kitchen and restaurant areas are prepared and adequately stocked to provide quality service. Operational goals and budgetary compliance are key facets of the job, requiring the candidate to support and uphold departmental performance and profit objectives through effective monitoring and oversight.
In this supervisory capacity, the role involves supporting a culture of superior customer service by actively promoting and demonstrating company standards. The individual will also have responsibilities related to cost control and inventory management, working closely with the Chef de Cuisine to maintain administrative records, including attendance tracking. Additionally, the candidate must uphold strict confidentiality and ensure health and safety regulations are met by maintaining established quality assurance procedures and reporting any compliance issues promptly.
This position includes a critical component of staff management, encompassing recruitment, training, performance evaluation, and employee engagement initiatives. The supervisor will be expected to develop and administer programs designed to enhance team members’ skills and motivation, provide constructive feedback, and manage staffing and scheduling effectively to meet business needs. Safety training and certification such as ServSafe Alcohol training are required to ensure the highest standards of compliance and service quality.
PENN Entertainment offers an exciting, inclusive work culture where every team member is valued and supported. Working here means joining a company that is transforming entertainment in the modern era, with a strong sense of purpose and an unwavering dedication to its people and customers. This is an excellent opportunity for candidates who thrive in a high-energy setting and who are passionate about leadership, customer service, and operational excellence. The base salary for this role is $48,000, with additional benefits as part of the comprehensive total rewards program.
As a reputable employer, PENN Entertainment emphasizes career growth and development by offering competitive compensation packages and comprehensive wellness programs designed to support the financial, physical, and mental well-being of its employees. The initial placement within the stated salary range is determined based on an individual’s relevant knowledge, skills, and experience, accompanied by additional components such as day-one medical coverage, 401(k) matching, annual performance bonuses, and paid time off that increases with tenure. This holistic Total Rewards package showcases the company's dedication to investing in its workforce.
The role offered at PENN Entertainment is one of responsibility and leadership within a fast-paced, guest-focused environment. The selected candidate will act as a supervisor responsible for daily guidance and oversight of staff within the department. This position demands strong operational management skills, including adherence to scheduling protocols, coordination with managers to resolve concerns, and ensuring that all kitchen and restaurant areas are prepared and adequately stocked to provide quality service. Operational goals and budgetary compliance are key facets of the job, requiring the candidate to support and uphold departmental performance and profit objectives through effective monitoring and oversight.
In this supervisory capacity, the role involves supporting a culture of superior customer service by actively promoting and demonstrating company standards. The individual will also have responsibilities related to cost control and inventory management, working closely with the Chef de Cuisine to maintain administrative records, including attendance tracking. Additionally, the candidate must uphold strict confidentiality and ensure health and safety regulations are met by maintaining established quality assurance procedures and reporting any compliance issues promptly.
This position includes a critical component of staff management, encompassing recruitment, training, performance evaluation, and employee engagement initiatives. The supervisor will be expected to develop and administer programs designed to enhance team members’ skills and motivation, provide constructive feedback, and manage staffing and scheduling effectively to meet business needs. Safety training and certification such as ServSafe Alcohol training are required to ensure the highest standards of compliance and service quality.
PENN Entertainment offers an exciting, inclusive work culture where every team member is valued and supported. Working here means joining a company that is transforming entertainment in the modern era, with a strong sense of purpose and an unwavering dedication to its people and customers. This is an excellent opportunity for candidates who thrive in a high-energy setting and who are passionate about leadership, customer service, and operational excellence. The base salary for this role is $48,000, with additional benefits as part of the comprehensive total rewards program.
Job Requirements
- must be at least 18 years of age
- ability to perform essential duties satisfactorily
- strong organizational and multitasking abilities
- excellent interpersonal and problem-solving skills
- physical stamina to work in fast-paced environments
- availability to adhere to shift schedules and operational demands
- commitment to upholding company policies and standards
Job Qualifications
- a high school diploma or equivalent
- previous supervisory experience in a restaurant or hospitality environment
- strong leadership and communication skills
- proficiency in scheduling and staff management
- knowledge of food preparation and kitchen operations
- understanding of cost control and inventory management
- experience with customer service standards and quality assurance procedures
- ability to maintain confidentiality and comply with regulatory guidelines
- completion of ServSafe Alcohol training certification
- ability to evaluate and develop team members
- skills in managing workflow and resolving work-related issues
Job Duties
- providing guidance and daily supervision to staff in the department
- supporting and administering operational goals and monitoring achievements of performance and profit objectives
- adhering to scheduling and coordinating with manager regarding any concerns with attention to guest satisfaction
- producing menu items as listed in each restaurant and following all prep lists while ensuring kitchens are stocked and ready for service
- supporting compliance to departmental budgets
- enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs
- ensuring customer service standards are followed by all team members and addressing issues as they arise
- assisting with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant
- assisting Chef de Cuisine with administrative duties such as tracking and maintaining attendance records
- assisting with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards
- ensuring regulatory compliance within area of authority and reporting potential issues to management
- maintaining strict confidentiality in all departmental and company matters
- staff development and training programs
- rewards and recognition program to maximize employee engagement
- evaluating team members within department and delivering constructive feedback to employees in regards to performance
- providing recommendation for staffing including interviewing and hiring and scheduling planning, assigning, and directing work to meet business needs
- managing work procedures and expediting workflow
- providing recommendation for employee performance including disciplining, coaching, and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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