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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,400.00 - $55,800.00
Work Schedule
Day Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
employee recognition programs
Career development opportunities
Job Description
PENN Entertainment is a dynamic and innovative leader in the integrated entertainment, sports content, and casino gaming industries. With an expansive presence across North America through 43 distinctive destinations, including land-based entertainment venues and a robust online platform featuring theScore Bet Sportsbook and Casino, PENN Entertainment is dedicated to delivering unparalleled experiences for its customers. The company prides itself not only on its leadership in the industry but also on its commitment to diversity, sustainability, and community engagement, reflecting its values across all aspects of business operations. This approach enables PENN Entertainment to foster a positive workplace culture and sustainable... Show More
Job Requirements
- must be at least 18 years of age
- ability to perform essential duties satisfactorily
- strong organizational and multitasking abilities
- excellent interpersonal and problem-solving skills
- physical stamina to work in fast-paced environments
- availability to adhere to shift schedules and operational demands
- commitment to upholding company policies and standards
Job Qualifications
- a high school diploma or equivalent
- previous supervisory experience in a restaurant or hospitality environment
- strong leadership and communication skills
- proficiency in scheduling and staff management
- knowledge of food preparation and kitchen operations
- understanding of cost control and inventory management
- experience with customer service standards and quality assurance procedures
- ability to maintain confidentiality and comply with regulatory guidelines
- completion of ServSafe Alcohol training certification
- ability to evaluate and develop team members
- skills in managing workflow and resolving work-related issues
Job Duties
- providing guidance and daily supervision to staff in the department
- supporting and administering operational goals and monitoring achievements of performance and profit objectives
- adhering to scheduling and coordinating with manager regarding any concerns with attention to guest satisfaction
- producing menu items as listed in each restaurant and following all prep lists while ensuring kitchens are stocked and ready for service
- supporting compliance to departmental budgets
- enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with departmental and company standards and programs
- ensuring customer service standards are followed by all team members and addressing issues as they arise
- assisting with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant
- assisting Chef de Cuisine with administrative duties such as tracking and maintaining attendance records
- assisting with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards
- ensuring regulatory compliance within area of authority and reporting potential issues to management
- maintaining strict confidentiality in all departmental and company matters
- staff development and training programs
- rewards and recognition program to maximize employee engagement
- evaluating team members within department and delivering constructive feedback to employees in regards to performance
- providing recommendation for staffing including interviewing and hiring and scheduling planning, assigning, and directing work to meet business needs
- managing work procedures and expediting workflow
- providing recommendation for employee performance including disciplining, coaching, and counseling
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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