Black Diamond Club Host

Anchorage, AK, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Seasonal

Compensation

Hourly

Exact $22.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Starting wage $22 per hour

Employee housing

Flexible work schedules

Paid Time Off

Free mountain pass

Employee Discounts

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Job Description

Alyeska Resort is a prestigious, world-class resort located in the picturesque mountains of Girdwood, Alaska, just a short 45-minute drive from Anchorage. Renowned for its breathtaking natural surroundings and dynamic offerings, Alyeska Resort hosts a 299-room luxury hotel, an acclaimed Nordic Spa, and a sought-after ski area, making it a prominent destination for travelers seeking both adventure and relaxation. This resort combines the beauty of Alaska's landscape with top-tier hospitality services, striving to deliver extraordinary guest experiences in a highly engaging and supportive work environment. Alyeska Resort fosters a culture that values quality, hard work, and a spirit of camaraderie, encouraging employees to live the adventure while progressing professionally.

We are currently seeking warm, personable, and organized individuals to join our team as Black Diamond Club Hosts. This role is vital in ensuring our distinguished guests on the Club floor receive exceptional and personalized service, aligning perfectly with the resort's commitment to luxury and excellence. As a Black Diamond Club Host, you will act as a key ambassador for the Club floor, collaborating closely with the Guest Experience Manager to tailor memorable and seamless experiences for our elite clientele. This full-time position offers a competitive starting wage of $22 per hour and includes options for year-round or seasonal flexible scheduling.

In this role, you will be the face of the resort’s elite guest services, responsible for greeting guests warmly with professionalism, facilitating smooth check-ins, and establishing genuine personal connections. Your attentiveness in anticipating guests’ needs and preferences will elevate their stay beyond expectations. Confidentiality, discretion, and impeccable customer service are paramount given the stature of our club-level guests. You will coordinate with multiple resort departments to ensure that services run smoothly, addressing any issues promptly and maintaining the exclusive ambiance of the Club Lounge and corridors.

In addition to offering personalized assistance and recommendations for local attractions, dining, entertainment, and special events, you will oversee the presentation and timely delivery of daily Club offerings reflecting Alyeska Resort’s commitment to excellence. This prestigious role demands a poised, multitasking professional who thrives under pressure and embraces the dynamic environment of a luxury resort. A unique opportunity awaits those passionate about hospitality and eager to contribute meaningfully to the guest journey at one of Alaska’s most distinguished destinations.

Job Requirements

Proven hospitality experience is preferred
Previous hotel, luxury, or guest service experience typically acquired in a full-service hotel or comparable hospitality operations experience preferred
Exceptional customer service skills and ability to work under pressure
Familiarity with local attractions and vendors is a plus
Effective verbal and written communication with all levels of employees and guests
High school diploma, general education degree, related field or international equivalent preferred
Proficiency in English
Additional languages are always celebrated
Must be of legal age to serve alcohol in Alaska
Tap certified
Food Handlers card

Job Qualifications

Proven hospitality experience is preferred
Previous hotel, luxury, or guest service experience typically acquired in a full-service hotel or comparable hospitality operations experience preferred
Exceptional customer service skills and ability to work under pressure
Familiarity with local attractions and vendors is a plus
Effective verbal and written communication with all levels of employees and guests
High school diploma, general education degree, related field or international equivalent preferred
Proficiency in English
additional languages are always celebrated
Must be of legal age to serve alcohol in Alaska
Tap certified
Food Handlers card

Job Duties

Greet guests with warmth and professionalism upon arrival
ensuring a seamless check-in
Establish personal rapport with guests through personalized and authentic interactions
Ensure discretion and confidentiality when handling guest request
Anticipate preferences and exceed the needs and expectations of our Club Floor guests
Collaborate with the Guest Experience Manager and all Resort verticals
Maintain clear and effective communication with all departments before, during and after guest departure
Provide personalized recommendations and assistance in booking local attractions, dining, entertainment and special events
Acts as the point of contact for all Club Floor guests
addressing any concerns immediately with all stakeholders and required leadership
Ensure the Club Lounge and Club Corridors are always kept immaculate, liaising with Housekeeping team to maintain the ambiance and overall guest experience
Ensure the timely delivery of morning, afternoon and evening offerings in the Club Lounge
Quality is paramount in our presentation