Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Medical
Dental
Vision
401k
Employee assistance program
Paid Time Off
safe and sick time
Recognition Program
Volunteer Initiatives
Marriott Hotel Travel Discounts
Tuition Reimbursement Program
Lunch Provided
Job Description
Courtyard Minneapolis Downtown is a vibrant full-service hotel located in the heart of Minneapolis, MN, offering guests a blend of comfort, style, and convenience in a prime urban setting. Known for its welcoming atmosphere and superior hospitality, this hotel is part of a globally recognized brand that continually strives to provide exceptional guest experiences. The establishment features contemporary amenities, elegant dining options, and attentive service designed to meet the needs of both business travelers and tourists. Courtyard Minneapolis Downtown emphasizes a culture of respect, innovation, ownership, craft, and community, attracting professionals dedicated to excellence and guest satisfaction. The hotel prides... Show More
Job Requirements
- High school diploma or equivalent
- must be 21 years or older
- minimum two years' experience in a similar position with a full-service hotel or restaurant
- ability to taste food and alcohol during trainings and new menu updates
- TIPS training certification within 30 days of hire date
- ability to perform job functions with attention to detail and speed
- ability to work effectively with co-workers and minimal supervision
- flexibility to work varied schedule including weekends and holidays
- ability to lift and carry up to 40 pounds alone and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- ability to perform repetitive motions, bending, climbing, and possess necessary hearing, visual, and writing capabilities
Job Qualifications
- Must be 21 years or older
- good reading, writing, and oral proficiency in the English language
- minimum two years' experience in a similar position with a full-service hotel or restaurant
- requires the ability to taste food and alcohol during trainings and new menu updates
- TIPS training certification required within 30 days of hire date
- previous experience with MICROS POS preferred
- must be able to perform job functions with attention to detail and speed and accuracy with the ability to remain calm and resolve problems using good judgement
- ability to work effectively with co-workers as part of a team and with minimal supervision
- flexibility to work a varied schedule, which may include weekends and holidays
- ability to lift and carry up to 40 pounds on own and up to 100 pounds with assistance
- ability to stand and walk for entire shift
- requires writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
Job Duties
- Maintain complete knowledge and comply with all departmental policies, service standards, and standard operating procedures
- take orders, retrieve and serve alcoholic, non-alcoholic, and meals to guests, courteously and efficiently according to hotel specifications
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- assist in the maintenance of the outlet area and equipment
- monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- maintain complete knowledge of all menu items, liquor brands, beer brands, and non-alcoholic selections available in the assigned outlet
- maintain complete knowledge of the particular characteristics and description of every wine and champagne on the wine list
- maintain complete knowledge of designated glassware and garnishes for each drink
- maintain complete knowledge of table/seat/station numbers, proper table set-ups, room capacity, hours of operation, menus, price range, and dress code of assigned outlet
- maintain complete knowledge of equipment and use only as intended
- maintain positive guest relations at all times and resolve all guest complaints, ensuring guest satisfaction
- maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minor, intoxicated persons, and drunk driving
- maintain complete knowledge of the point of sale system and work with manager to report and resolve system issues, should they arise
- obtain assigned bank and ensure accuracy of contracted monies while keeping bank secure at all times
- complete opening and closing side duties
- greet guests and take their orders, utilizing suggestive up-selling techniques
- prepare guest check and process payment, adhering to all cash handling and credit policies
- ensure maximum usage of all supplies to attain budgeted food and beverage cost and to prevent waste
- use all chemicals in accordance with OSHA regulations and hotel requirements
- maintain a professional and personable appearance at all times, according to hotel standards
- successfully achieve the hotel's core values of ownership, innovation, craft, respect, and community
- all other duties as requested
Job Location
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