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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Job Description
HHM Hotels is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. Known for its dedication to quality and sustainability, HHM Hotels prioritizes creating welcoming environments where guests can enjoy top-notch service and comfort. As an equal-opportunity employer, HHM Hotels fosters a diverse and inclusive workplace culture, embracing employees from all backgrounds and ensuring fair treatment throughout the organization. This hospitality company operates with the core values of People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, reflecting its commitment to both employee and guest satisfaction.
The Bistro Server role at HHM Hotels offers a dynamic and engaging work environment where you will contribute directly to the guest dining experience. This position involves serving food and beverages courteously and friendly while adhering to the established brand, hotel guest service, and sustainability standards, such as those outlined in HHM's EarthView program. As a Bistro Server, you will prepare dining areas, take and input customer orders, manage payments, and communicate special dietary needs or requests to the kitchen staff. You will also have the opportunity to support other food and beverage functions including bartending and bussing during peak times or staffing shortages. This role is essential in ensuring smooth service flow and overall guest satisfaction.
Working as a Bistro Server at HHM Hotels provides a clear career path, starting from banquet server or captain positions and advancing to restaurant supervisor, manager roles, and banquet manager opportunities. This indicates the company’s emphasis on internal growth and professional development. The position can be physically demanding, requiring standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching. Flexibility in work schedule is also necessary, as shifts may include holidays, weekends, and alternate hours.
HHM Hotels values safety and responsibility, expecting team members to follow safe work habits, wear protective safety equipment, and comply with OSHA and MSDS standards. In addition, employees must adhere to all applicable laws concerning the serving of alcoholic beverages, underscoring the company’s commitment to legal compliance and guest safety. Beyond daily duties, the Bistro Server plays a crucial role in upholding the company’s high standards of cleanliness, cash handling policies, and customer service excellence.
For candidates, a high school diploma or equivalent is preferred along with previous food and beverage experience or an equivalent level of training. The environment at HHM Hotels encourages teamwork, professionalism, and a service-oriented mindset. By joining HHM Hotels as a Bistro Server, you become an integral part of a respected hospitality brand that values diversity, supports career advancement, and delivers memorable guest experiences through excellence in service and sustainability practices.
The Bistro Server role at HHM Hotels offers a dynamic and engaging work environment where you will contribute directly to the guest dining experience. This position involves serving food and beverages courteously and friendly while adhering to the established brand, hotel guest service, and sustainability standards, such as those outlined in HHM's EarthView program. As a Bistro Server, you will prepare dining areas, take and input customer orders, manage payments, and communicate special dietary needs or requests to the kitchen staff. You will also have the opportunity to support other food and beverage functions including bartending and bussing during peak times or staffing shortages. This role is essential in ensuring smooth service flow and overall guest satisfaction.
Working as a Bistro Server at HHM Hotels provides a clear career path, starting from banquet server or captain positions and advancing to restaurant supervisor, manager roles, and banquet manager opportunities. This indicates the company’s emphasis on internal growth and professional development. The position can be physically demanding, requiring standing for extended periods, walking, lifting up to 25 pounds, bending, and reaching. Flexibility in work schedule is also necessary, as shifts may include holidays, weekends, and alternate hours.
HHM Hotels values safety and responsibility, expecting team members to follow safe work habits, wear protective safety equipment, and comply with OSHA and MSDS standards. In addition, employees must adhere to all applicable laws concerning the serving of alcoholic beverages, underscoring the company’s commitment to legal compliance and guest safety. Beyond daily duties, the Bistro Server plays a crucial role in upholding the company’s high standards of cleanliness, cash handling policies, and customer service excellence.
For candidates, a high school diploma or equivalent is preferred along with previous food and beverage experience or an equivalent level of training. The environment at HHM Hotels encourages teamwork, professionalism, and a service-oriented mindset. By joining HHM Hotels as a Bistro Server, you become an integral part of a respected hospitality brand that values diversity, supports career advancement, and delivers memorable guest experiences through excellence in service and sustainability practices.
Job Requirements
- High school diploma or equivalent preferred
- Previous food and beverage experience or equivalent training required
- Ability to stand for extended periods
- Ability to walk, push, lift up to 25 pounds, bend and reach
- Availability to work varied schedules including holidays, weekends, and alternate shifts
Job Qualifications
- Previous food and beverage experience or equivalent training required
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching
Job Duties
- Serve food and/or beverage to guests in a courteous and friendly manner and in accordance with established brand/hotel guest service and sustainability standards
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times
- Take orders from customers, input orders, obtain payment and provide change
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Prepare food, coffee and other beverages, including alcohol, when necessary
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary
- Perform other food and beverage functions such as bartending and bussing in the event of staff staffing shortages or peak periods
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies
- Clean all equipment and areas, locking equipment doors, etc
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Ensure overall guest satisfaction
- Perform other duties as requested by management
- Work schedule varies and may include working on holidays and weekends and alternate shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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