Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.00 - $19.50
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
HHM Hotels is a distinguished hospitality company committed to delivering exceptional guest experiences across all its properties. Recognized for its commitment to diversity and inclusion, HHM Hotels offers a welcoming environment where employees are valued and supported as they contribute to the organizational mission. With a strong emphasis on sustainability, excellence, and community, HHM Hotels has grown to become a respected name in the hotel industry, focusing on innovation and high standards of service in every aspect of the guest journey.
The opportunity available is for a Bistro Server, a critical role within the food and beverage department. This position is integral in ensuring that guests receive courteous, efficient, and quality service aligning with HHM's established brand and hotel guest service standards, along with their sustainability commitments. The Bistro Server is responsible not just for serving food and beverages but also for engaging guests positively, handling orders accurately, managing payment transactions, and supporting overall restaurant operations during peak times or staff shortages.
The role includes preparing drinks, including coffee and alcoholic beverages, and even food ingredient preparations when needed. Bistro Servers play a vital role in maintaining cleanliness, safety, and compliance with hospitality industry regulations, including adherence to state and federal laws related to alcohol service. This position demands a proactive approach to customer service ensuring overall guest satisfaction while supporting the hotel’s sustainability initiatives such as the EarthView program. The Bistro Server role offers a clear career growth path within HHM Hotels, leading potentially to roles such as Banquet Server/Captain, Restaurant Supervisor, Restaurant Manager, and Banquet Manager, reflecting the company's commitment to employee development and internal promotion.
Candidates interested in this role are expected to be adaptable, ready to work varied schedules including holidays and weekends, and physically capable of performing job duties that involve standing, walking, lifting, and bending. HHM Hotels values the skills and background prior food and beverage experience and prefers candidates with a high school diploma or equivalent. The culture at HHM Hotels is defined by core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide their operational and service excellence and underline the importance of teamwork and accountability within the workplace.
The opportunity available is for a Bistro Server, a critical role within the food and beverage department. This position is integral in ensuring that guests receive courteous, efficient, and quality service aligning with HHM's established brand and hotel guest service standards, along with their sustainability commitments. The Bistro Server is responsible not just for serving food and beverages but also for engaging guests positively, handling orders accurately, managing payment transactions, and supporting overall restaurant operations during peak times or staff shortages.
The role includes preparing drinks, including coffee and alcoholic beverages, and even food ingredient preparations when needed. Bistro Servers play a vital role in maintaining cleanliness, safety, and compliance with hospitality industry regulations, including adherence to state and federal laws related to alcohol service. This position demands a proactive approach to customer service ensuring overall guest satisfaction while supporting the hotel’s sustainability initiatives such as the EarthView program. The Bistro Server role offers a clear career growth path within HHM Hotels, leading potentially to roles such as Banquet Server/Captain, Restaurant Supervisor, Restaurant Manager, and Banquet Manager, reflecting the company's commitment to employee development and internal promotion.
Candidates interested in this role are expected to be adaptable, ready to work varied schedules including holidays and weekends, and physically capable of performing job duties that involve standing, walking, lifting, and bending. HHM Hotels values the skills and background prior food and beverage experience and prefers candidates with a high school diploma or equivalent. The culture at HHM Hotels is defined by core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It, which guide their operational and service excellence and underline the importance of teamwork and accountability within the workplace.
Job Requirements
- High school diploma or equivalent preferred
- Previous food and beverage experience or equivalent training required
Job Qualifications
- High school diploma or equivalent preferred
- Previous food and beverage experience or equivalent training required
Job Duties
- Set up necessary supplies, food, and beverage at the beginning of the shift and maintain a stocked work area at all times
- Take orders from customers, input orders, obtain payment and provide change
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Prepare food, coffee and other beverages, including alcohol, when necessary
- Prepare ingredients for cooking, including portioning, chopping, and storing food, when necessary
- Perform other food and beverage functions such as bartending and bussing in the event of staff shortages or peak periods
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank in accordance with established policies
- Clean all equipment and areas, locking equipment doors, etc.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages
- Follow sustainability guidelines and practices related to HHM's EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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