Job Overview

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Employment Type

Full-time
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Work Schedule

Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
inclusive work environment

Job Description

Marriott International is a globally renowned hospitality company known for its exceptional standards in guest service and hotel management. Among its diverse portfolio, Courtyard by Marriott stands out as a brand designed specifically for business travelers, blending convenience, comfort, and innovation to enhance the travel experience. Courtyard hotels are strategically located in key cities worldwide, offering modern amenities, efficient services, and a welcoming atmosphere that caters to the needs of today’s busy professional. Marriott International is committed to fostering an inclusive work environment where diversity is celebrated and associates are empowered to reach their fullest potential. The company operates on principles of equal opportunity, ensuring fair treatment and access to career development for all employees.

Within this dynamic environment, the position of Guest Service Expert at Courtyard by Marriott Greenville, South Carolina, plays an essential role in delivering an outstanding guest experience. This full-time, non-management role is primarily focused on day shift work and is centered around providing attentive, friendly service in the food and beverage area. Guest Service Experts at Courtyard are responsible for creating memorable experiences for guests by supporting a wide range of services that extend beyond basic food delivery. This role involves tasks such as setting tables, communicating with kitchen staff, serving guests, and maintaining cleanliness of work areas and supplies.

The Guest Service Expert position requires a proactive approach where associates go the extra mile to make food and drink transactions part of the overall enjoyable guest experience. The role demands physical activity, including standing, walking, bending, and lifting objects weighing up to 50 pounds with assistance. Maintaining high standards of safety, quality, and professionalism is critical. The uniform, appearance, and communication style must reflect the company’s commitment to excellence. For individuals who enjoy engaging with guests and being part of a team that values collaborative service and continuous improvement, this role offers ample opportunities to develop industry skills in a supportive and growing organization.

Marriott International values education and experience but also welcomes individuals who are new to the hospitality sector. The preferred qualifications for this position include a high school diploma or GED equivalent and less than one year of related work experience. There is no supervisory responsibility or licensing requirement, making this an excellent entry point into the hospitality industry. Marriott actively supports inclusion, non-discrimination, and equal opportunity employment, providing a work culture where associates feel respected, included, and motivated to succeed.

By joining Courtyard by Marriott Greenville as a Guest Service Expert, you become part of a global team dedicated to providing superior guest experiences. This role offers the chance to work in a vibrant, fast-paced environment where your efforts directly impact guest satisfaction and the hotel's success. Marriott International’s commitment to associate development means you will have access to resources and support that help you grow professionally and personally. If you are passionate about hospitality, enjoy working with people, and want to contribute to a brand that values excellence and inclusivity, this position is a compelling opportunity to embark on a rewarding career path.

Job Requirements

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • ability to stand, sit, or walk for extended periods
  • capability to move, lift, carry, push, pull objects up to 50 pounds with assistance
  • follow safety protocols
  • maintain professional appearance and communications
  • adhere to company policies

Job Qualifications

  • high school diploma or G.E.D. equivalent
  • less than 1 year related work experience
  • no supervisory experience
  • no license or certification required

Job Duties

  • set tables
  • communicate with the kitchen
  • interact with and serve guests
  • clean work areas and supplies
  • manage the menu and verify information
  • follow company policies and procedures
  • maintain professional appearance and communication

Job Criteria

Experience

Entry Level (1-2 years)


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