Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $14.00
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement and upward mobility
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Courtyard Downtown Norfolk is part of the MCR family, which is the third-largest hotel owner-operator in the United States. Established in 2006, MCR owns and operates a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities, boasting more than 22,000 guestrooms. The company is recognized for its exceptional dedication to hotel excellence, reflected in its numerous accolades including the prestigious Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer. MCR’s innovative approach to hospitality earned them recognition as one of Fast Company's 10 Most Innovative Travel Companies of 2020. Courtyard Downtown Norfolk exemplifies... Show More
Job Requirements
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Provide friendly service with a smile
- Flexible schedule with availability days, nights, holidays, and weekends
- Must arrive and clock in on time for every shift and clock out as scheduled
- Must clock in and out for breaks at designated times
- Provide sufficient notice when calling out for scheduled shifts
- Must be able to stand for sustained periods
- Ability to walk long distances and move between work sites
- Perform repetitive motions with wrists, hands, and/or fingers
- Capable of lifting laundry supplies, linens, and other items
- Read, write, understand, and communicate effectively in English
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile
- Flexible schedule availability including days, nights, holidays, and weekends
- Punctuality with clocking in and out for shifts and breaks
- Ability to provide sufficient notice when calling out for scheduled shifts
- Effective communication skills in English
Job Duties
- Greet guests happily and provide clear descriptions of food and beverage options
- Deliver hot to order items from kitchen to tables promptly
- Input orders accurately into the POS system and handle payments
- Prepare coffee and specialized drinks as a barista
- Clear, clean, and reset tables for dining as needed
- Attend to guest service needs by observing diners and responding accordingly
- Complete daily inventory prep sheet and other side work allowed by labor rules
- Demonstrate knowledge of the menu and current food and beverage offerings
- Escort guests to tables when necessary
- Ensure compliance with food safety and handling policies including product rotation, dating, labeling, and cleaning
- Maintain cleanliness of the restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and available amenities
Job Location
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