Bistro Attendant

The Courtyard by Marriott Cleveland Airport North is a part of Marriott International, a renowned global hospitality company known for delivering exceptional guest experiences across its diverse portfolio of hotels. Marriott International prides itself on fostering a welcoming and inclusive environment, emphasizing a culture that values diversity and equal opportunity for all associates. The Courtyard brand is specifically designed to meet the needs of business travelers, offering a blend of comfort, style, and convenience that caters to guests on the move. Located in North Olmsted, Ohio, the Courtyard by Marriott Cleveland Airport North provides a strategic location near the airport and local attractions, making it an ideal choice for both business and leisure travelers seeking quality accommodations with excellent service.

As a Guest Experience Specialist at Courtyard by Marriott Cleveland Airport North, you will play a pivotal role in shaping the overall guest experience beyond typical front desk responsibilities. This full-time, non-management position offers competitive hourly pay ranging from $16.00 to $16.50, providing an opportunity to contribute to a dynamic team in a vibrant hospitality environment. The role is centered around delivering personalized and memorable service that makes each guest feel valued and cared for throughout their stay.

Your responsibilities will go beyond standard check-in and check-out procedures. The Guest Experience Specialist is empowered to take initiative across multiple areas of the hotel, always prioritizing a "guest first" mindset. Whether it involves processing operational needs, responding promptly to guest requests, completing necessary reports, ensuring the quality delivery of meals, or sharing insightful local information, you will help make every interaction a part of the overall guest journey. Physical stamina and a hands-on approach are essential, as the position requires standing, walking, and moving throughout the hotel, along with lifting and handling items weighing up to 25 pounds.

Marriott International emphasizes the importance of maintaining a safe and professional workplace. As part of your role, you will adhere to company policies and procedures, protect confidential information and company assets, uphold high-quality standards, and present a professional appearance both in uniform and communication. The hotel values team members who take pride in their work, embody a collaborative spirit, and consistently deliver excellence in service.

Although no prior related work experience or supervisory experience is required, having a high school diploma or GED equivalent is preferred. New associates will find an encouraging environment to learn and grow within the company, supported by a team passionate about exceeding guest expectations and enhancing the Courtyard experience. Joining the Courtyard means becoming part of a larger Marriott International family, where you can perform your best work, realize your purpose, belong to a global team, and continuously strive to become the best version of yourself.