Bistro Assistant Manager

Santa Rosa, CA, USA|

Job Overview

Job Description

Graton Resort & Casino is a premier entertainment destination renowned for its vibrant atmosphere, exceptional service, and wide range of gaming and dining experiences. Located in a picturesque setting, the resort attracts guests from diverse backgrounds seeking both relaxation and excitement in a luxurious environment. With a commitment to guest satisfaction and high standards, Graton Resort & Casino offers a comprehensive array of amenities including an expansive casino floor, multiple dining venues, and live entertainment options. The establishment prides itself on fostering a culture of respect, teamwork, and continuous improvement, which is reflected in the professional development opportunities offered to its staff. The company adheres to a strong set of values aimed at creating memorable experiences for every visitor while maintaining a safe and welcoming environment for employees and guests alike.

The Bistro Assistant Manager role at Graton Resort & Casino is a vital leadership position responsible for upholding the highest standards of hospitality within the restaurant and lounge areas. This role demands a dynamic individual with a robust background in lounge or club settings, capable of ensuring quick, friendly, and courteous service to all patrons. The Assistant Manager will play a key part in redefining hospitality by living and promoting the resort's core values, ensuring that the food and beverage offerings meet exceptional quality standards, and delivering outstanding guest service. Responsibilities include operational oversight such as opening and closing procedures, staff management including interviewing, hiring, and training team members, and ensuring compliance with all health and safety regulations. The position also involves managing inventory, scheduling shifts, resolving guest complaints professionally, and coordinating communication between front-of-house and back-of-house teams. With a strong emphasis on teamwork and guest satisfaction, the Bistro Assistant Manager is expected to conduct regular team meetings to share pertinent information and motivate staff to exceed service standards. This role is pivotal in maintaining and enhancing the overall guest experience at Graton Resort & Casino’s bistro and lounge, contributing directly to the property’s reputation for excellence in hospitality and service industry leadership.

Job Requirements

High school diploma or equivalent
Minimum of 3 years experience in hospitality or food and beverage management
Experience working in a lounge or club environment preferred
Basic knowledge of health and safety standards
Strong organizational skills
Ability to work flexible hours including evenings, weekends, and holidays
Ability to manage and motivate staff effectively

Job Qualifications

Proven experience in restaurant or lounge management
Strong hospitality and customer service skills
Ability to lead, motivate, and manage a diverse team
Familiarity with health and safety regulations
Excellent communication and interpersonal skills
Experience with inventory management and scheduling
Ability to handle guest complaints professionally
Knowledge of union contract enforcement preferred

Job Duties

Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting company values
Execute all Food Operations Department responsibilities by enforcing policies and procedures fairly among all Team Members and in accordance with company's negotiated union contract
Open and close the restaurant and lounge
Interview, hire, and train new Team Members and effectively audit to ensure training standards are satisfied
Schedule shifts and assign duties to Team Members
Resolve Guest complaints in a professional manner
Conduct month-end inventory
Ensure restaurant and lounge adhere to all health and safety guidelines
Manage the inventory and order food and beverages, equipment and supplies
Ensure Team Members are exceeding Graton's Guest Service Standards
Coordinate communication between front of house and back of house
Conduct team huddles to pass along important information regarding property events, HR announcements, and restaurant specials
Evaluate and oversee job performance of all Team Members
Hold individual subordinates accountable for performance of job duties, tasks, policies and procedures
Other duties as assigned