Job Overview
Compensation
Hourly
Range $11.25 - $15.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Professional development opportunities
Job Description
Spare Time Entertainment is a leading family-friendly entertainment center, dedicated to creating memorable experiences through fun and engaging activities such as bowling, arcade gaming, laser tag, and escape rooms. Known for its vibrant atmosphere, the company prides itself on excellent customer service and creating a welcoming environment for guests of all ages. With a focus on birthday parties and group events, Spare Time combines entertainment and hospitality to offer comprehensive party packages tailored to customer needs. The company emphasizes teamwork, professionalism, and safety standards across all its locations to ensure high-quality experiences for all guests.
The role of Party Coordinator at Spare Time Entertainment is both dynamic and integral to the success of event execution. This position entails supporting the Event Planner in organizing birthday parties from initial planning stages through completion, requiring excellent communication and coordination skills. The Party Coordinator is responsible for managing party staff, including training new members and guiding seasoned teammates to maintain service quality and efficiency. The job involves supervising party activities, interacting with guests to promptly address any concerns, and ensuring all areas are prepared and maintained throughout events. From confirming party details to overseeing food and beverage service, managing payments, and assisting in event breakdowns, this role demands meticulous attention to detail and proactive problem-solving capabilities.
As a frontline representative of Spare Time, the Party Coordinator must exhibit professionalism and uphold the company’s service standards known as Code S.E.R.V.E., facilitating a welcoming and engaging atmosphere. This position involves coordinating with multiple departments to align party schedules and ensure smooth operations during high-energy events often involving large groups and children, within a lively and sometimes loud environment featuring lighting effects such as lasers and strobes. Physical stamina is required as the job demands standing, walking for prolonged periods, and lifting up to 50 pounds. This full-time role is ideal for individuals passionate about event management and customer service in a fast-paced entertainment setting, offering opportunities for growth and development within the company. Compensation details are typically discussed during the interview process, reflecting industry standards and candidate experience.
The role of Party Coordinator at Spare Time Entertainment is both dynamic and integral to the success of event execution. This position entails supporting the Event Planner in organizing birthday parties from initial planning stages through completion, requiring excellent communication and coordination skills. The Party Coordinator is responsible for managing party staff, including training new members and guiding seasoned teammates to maintain service quality and efficiency. The job involves supervising party activities, interacting with guests to promptly address any concerns, and ensuring all areas are prepared and maintained throughout events. From confirming party details to overseeing food and beverage service, managing payments, and assisting in event breakdowns, this role demands meticulous attention to detail and proactive problem-solving capabilities.
As a frontline representative of Spare Time, the Party Coordinator must exhibit professionalism and uphold the company’s service standards known as Code S.E.R.V.E., facilitating a welcoming and engaging atmosphere. This position involves coordinating with multiple departments to align party schedules and ensure smooth operations during high-energy events often involving large groups and children, within a lively and sometimes loud environment featuring lighting effects such as lasers and strobes. Physical stamina is required as the job demands standing, walking for prolonged periods, and lifting up to 50 pounds. This full-time role is ideal for individuals passionate about event management and customer service in a fast-paced entertainment setting, offering opportunities for growth and development within the company. Compensation details are typically discussed during the interview process, reflecting industry standards and candidate experience.
Job Requirements
- High school diploma or equivalent preferred
- 2+ years of guest service experience in a comparable field
- Able to stand and walk for extended periods of time
- Able to lift 50 pounds
- Comfortable working in a loud environment with lighting effects such as lasers and strobes
- Experience working with large crowds and children
Job Qualifications
- High school diploma or equivalent preferred
- 2+ years of guest service experience in a comparable field
Job Duties
- Assist Event Planner with birthday party planning including making confirmation calls, offering party enhancements, scheduling Party Patrol team, mapping out party lanes
- Plan and conduct training for new teammates and continued education for the veteran team
- Provide supervision and support to the party staff to ensure efficient event execution
- Meet with each party parent during the event to proactively make changes as necessary to correct potential issues
- Aid in preparing party area and tables with required party supplies
- Greet guests and escort them to the party area
- Assist with coordination of party activities times with guests and teammates within each department
- Oversee the party patrol during the party bowling experience as they help to secure shoes, teach safety on the lanes, deliver instructions, manage the group, and collect shoes back
- Oversee the party patrol during the party gaming experience in arcade, laser tag, and/or escape room where applicable
- Place food and beverage order into kitchen via paper order form or ringing through register
- Ensure food and beverage orders are delivered in a timely manner and aid in delivery to party area
- Assist with dessert and encourage singing
- Aid in event breakdown and clean up to turn areas over faster for other guests
- Assist the front desk team with managing the birthday tab on the register
- Collect birthday payments through the register and confirm any deposits have been applied
- Gather all required paperwork for shifts
- Interact professionally by using Spare Time Service Standards Code S.E.R.V.E.
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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