Bilingual Spanish Operator

Answering Service Care (ASC) is a distinguished live answering service provider with a legacy of over 50 years, serving more than 4,000 businesses nationwide. As a third-generation family-owned company, ASC has cultivated a people-first culture that centers on building long-term relationships with both clients and employees. This emphasis on community and dedication is reflected in the high retention rates, with many team members and clients remaining with ASC for over 20 years. Headquartered across three locations in New Jersey, North Carolina, and Florida, ASC specializes in delivering exceptional customer service to a diverse array of industries, including law firms, contractors, medical offices, franchises, insurance agencies, and beyond. The company prides itself on training its nearly 200 employees to provide warm, professional call handling, lead intakes, appointment scheduling, call transfers with accurate message relays, as well as live chat, SMS, and email support.

The role of a Bilingual Spanish Customer Service Representative at Answering Service Care is a pivotal one, designed for individuals who are empathetic, communicative, and resolution-oriented. This position offers an exciting opportunity to join a well-established company that values expertise, professionalism, and career growth. In this role, you will primarily handle calls for a designated set of industries while being flexible to support other accounts as needed to manage overflow. The company emphasizes delivering personalized communication solutions tailored to meet the unique needs of clients across various sectors, including medical, real estate, legal, home services, finance, technology, and business services.

As an operator at ASC, you will be responsible for answering inbound and making outbound calls with professionalism and warmth, adhering to industry-specific scripts and protocols, and providing accurate and compassionate customer service. The role demands strong multi-tasking abilities, meticulous attention to detail, and proficient computer skills to manage multiple systems and document calls thoroughly. ASC values employees who can demonstrate empathy and patience under pressure, contributing to seamless customer experiences. Compensation begins at $16.00 per hour with a direct deposit system and opportunities for wage increases and performance-based bonuses starting from the six-month mark. The company further enhances employee satisfaction by offering health, dental, and vision coverage, paid time off starting from day one, childcare and gym membership reimbursements, and an employee assistance program that includes free training and development courses. ASC’s mission is to create seamless connections between businesses and their customers through tailored communication solutions that foster lasting relationships and consistently exceed expectations. Joining ASC means becoming part of a family-oriented environment focused on professionalism, continuous improvement, innovation, and growth opportunities.