Bilingual Spanish Operator | Now Hiring – Walk-In Interviews Welcome | Margate, FL

Answering Service Care (ASC) is a reputable, third-generation family-owned business that has been providing live answering services to over 4,000 businesses across the United States for more than 50 years. Operating from offices in New Jersey, North Carolina, and Florida, ASC is known for its people-first culture and its commitment to building and maintaining long-term relationships with both its clients and employees. Specializing in tailored communication solutions, ASC serves a wide range of industries including legal, medical, franchises, insurance, home services, real estate, and technology. Their unwavering dedication to professional and reliable customer service has made them a trusted partner for companies seeking warm, empathetic, and efficient call handling, lead intake, appointment scheduling, and message relay services.

The role being offered is for bilingual Spanish Customer Service Representatives based at the Margate, Florida location. This in-person position requires a motivated individual who is fluent in both English and Spanish, able to deliver exceptional customer support via phone, live chat, SMS, and email. Candidates are encouraged to attend walk-in interviews during business hours, with no appointment necessary, highlighting ASC's open and accessible hiring process. The role involves primarily handling calls for a specific industry while supporting overflow accounts as needed. This ensures a dynamic work experience in a fast-paced environment where multi-tasking, accuracy, empathy, and professionalism are paramount.

The Customer Service Representative will handle a wide range of duties including answering and making calls with warmth and professionalism, following industry-specific call scripts, accurately documenting lead intakes, scheduling appointments, transferring calls appropriately, and dispatching messages. They will also navigate multiple communication platforms and systems to maintain clear and comprehensive call logs. The position offers a competitive starting wage of $16.00 per hour with potential pay increases at six months, supplemented by weekly performance bonuses. Full-time employees are eligible for health, dental, and vision coverage, paid time off starting from day one, employee assistance programs with free training and development courses, as well as childcare and gym membership reimbursements.

The company prides itself on core values that emphasize professionalism grounded in integrity and respect, continuous improvement to adapt to an evolving business landscape, and fostering a family-like team environment that makes the workplace welcoming and supportive. ASC also values innovation and growth opportunities, showing its commitment to employee development and career advancement.

Working at ASC means joining an established company that values hard work and talent, offering career stability and a chance to make a meaningful impact by ensuring businesses maintain seamless connections with their customers. Employees are part of a legacy that not only coaches technical and customer service skills but also deeply encourages empathy, patience, and positive customer interactions. This role promises both professional growth and the satisfaction of contributing to an organization dedicated to excellence in service delivery.