Bilingual Spanish Member Experience Associate

AAA (American Automobile Association) is a nationally recognized federation of motor clubs throughout North America, providing a wide range of services from roadside assistance to financial products and travel services. Known for its member-first approach, AAA offers various insurance, travel, automotive, and lifestyle benefits to its millions of members. As a well-established organization, AAA prides itself on an exceptional customer experience and a supportive work environment that fosters employee growth and satisfaction. The company’s reputation for commitment to safety, quality, and trust is backed by decades of industry experience and a strong community presence. This is a great environment for employees who value collaboration, professional development, and being a part of a company with a strong member service mission.

The Member Experience Associate (MEA) role at AAA Watsonville is an exciting full-time, onsite position aimed at delivering outstanding service and exceptional value to AAA members across multiple branch locations. A bilingual Spanish-speaking candidate is required for this role, ensuring clear and effective communication with a diverse member base. MEAs play a critical role in providing personalized service by responding to member needs and expectations with genuine care and professionalism. They are directly accountable for achieving individual sales targets, enhancing member satisfaction, and supporting the overall success of the branch. This role requires flexibility as MEAs will rotate between branches depending on business needs, adapting to different environments and member demographics. Strong customer service orientation, active listening skills, adaptability, and the ability to learn various product lines are crucial for success in this position. The Member Experience Associate must be proficient with a broad portfolio of AAA products and services, employing consultative sales techniques to understand member needs and recommend tailored solutions. Employees receive competitive hourly wages starting between $23.00 to $26.95, and the position includes commissions through an incentive plan. Additional perks such as a discretionary annual incentive plan, 401k matching, medical, dental, vision benefits, paid holidays, paid time off, and a tuition reimbursement program add value to this rewarding career path. Joining AAA means becoming part of a collaborative culture that recognizes effort and contribution, provides a free AAA Classic Membership, and offers exclusive product discounts. This role is ideal for individuals who are motivated by results, enjoy a dynamic work environment, and are passionate about serving members with integrity and excellence.