Bilingual Receptionist/Program Support
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Paid holidays
Job Description
The hiring establishment is a reputable agency operating within the social service sector, dedicated to providing vital support and resources to a diverse clientele with varying socio-economic and cultural backgrounds. As part of its commitment to community enrichment and social welfare, the agency integrates principles inspired by Catholic Social Teaching, reflecting its foundation on ethical service delivery and compassionate care. This organization is widely recognized for its inclusive environment, promoting cultural sensitivity and fostering an atmosphere where both clients and staff feel valued and respected. Serving as a bridge between the community and the agency's internal functions, the agency emphasizes... Show More
Job Requirements
- Have a valid driver’s license with a clean driving record
- reliable vehicle with personal vehicle liability insurance
- successful completion of federal and state background checks
- successful completion of child welfare screening
- successful completion of drug and Mantoux (TB) screens
- comply with the agency’s mission, code of ethics, Catholic Social Teaching, policies and procedures, and confidentiality
- ability to reason and make judgements
- ability to understand and follow oral and written instruction
- ability to guide and/or give instructions
- ability to make decisions in accordance with established procedures and policies
- physical strength to lift, push/pull, and hold/carry 25 lbs
Job Qualifications
- High school diploma or associates or equivalent with 12 months of experience
- clear, pleasant phone voice
- excellent communication skills, clear, direct, and open in speaking and writing to people from outside the agency as well as with employees and volunteers
- ability to speak Spanish
- computer literacy in Microsoft Office 365 including Outlook, Excel, PowerPoint, and Word
- good decision-making abilities
- positive attitude and willingness to assist employees, volunteers, and vendors
- ability to operate a range of automated and standard office equipment including phone system, copier, fax, and postage machine
Job Duties
- Provide receptionist services, receiving clients and visitors
- inform appropriate staff of their arrival
- monitor and oversee the appearance of the waiting area
- responsible for processing incoming phone calls to the agency
- screen phone inquiries and route calls to appropriate department, staff member, or back up as required
- forward calls to voicemail if staff are unavailable
- provide a range of secretarial and support services including typing, filing, data entry, and recordkeeping
- operate a range of automated and standard office equipment including the phone system, Microsoft Office, copier, and postage machine
- sort and distribute mail as needed, meter mail, and take agency and Diocese mail to the post office each evening
- handle money transactions from clients and donations from donors and record all on daily cash sheet
- prepare donor receipts and acknowledgment letters for mail distribution
- provide data entry services including reports, intakes, and other client records and services for various programs as needed
- maintain schedules of staff members
- provide backup to other support staff positions, as required
- demonstrate cultural sensitivity and awareness with the service population's diverse economic, ethnic, and cultural background
- assist in special projects as required
- participate in meetings, committees, and trainings as required by the agency
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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