Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement savings plan
Paid Time Off
parental and caregiver leave
Short-term and long-term disability insurance
Life insurance
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care tailored specifically for seniors. The organization focuses on comprehensive services such as wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. As a part of CenterWell Senior Primary Care, Conviva embraces an innovative, value-based healthcare approach that ensures every patient receives the highest quality care precisely when needed, while maintaining affordability. Conviva goes beyond addressing physical health by also considering the social, emotional, behavioral, and financial factors that influence the overall well-being of its patients. This holistic approach highlights Conviva's commitment... Show More
Job Requirements
- High school diploma or equivalent
- Bilingual in English and Spanish
- Minimum 2 years experience in a medical office or healthcare environment
- Proficient in use of computer-based practice management software
- Ability to handle high call volume and multitask effectively
- Strong communication and interpersonal skills
- Knowledge of Microsoft Office software
Job Qualifications
- Bilingual English and Spanish
- 2+ years of experience in a medical office or healthcare setting utilizing computer-based practice management software
- Excellent customer service and phone etiquette
- Knowledge of Microsoft Office applications including Word, Excel, Outlook, and Access
- Experience with EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen preferred
Job Duties
- Answer phone calls utilizing a multi-line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving with a goal of first call resolution
- Welcome patients and coordinate front-desk activities
- Perform basic administrative, clerical, operational, customer support, and computational tasks
- Manage high call volume while providing exceptional customer experience
Job Location
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