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Bilingual Office Administrative Support/ Receptionist

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Exact $35,200.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Professional Development
403(b) plan

Job Description

Wayside Schools is a leading public charter school network based in South Austin, serving over 2,200 scholars across four campuses from Pre-K3 through 12th grade. Established in 2012, Wayside Schools focuses on providing tuition-free, open-enrollment education with a rigorous International Baccalaureate curriculum. The schools are dedicated to empowering historically underserved students by offering comprehensive instructional experiences, cultivating academic skills, intellectual habits, and social-emotional competencies necessary for success in higher education. Their mission centers on enabling students to graduate from four-year colleges and universities prepared to positively impact their communities and narrate their own futures effectively.

The Office Administrative Support/Receptionist plays a crucial role within the Wayside Schools campus by serving as the primary point of contact for the campus office. Reporting to the Assistant Campus Operations Manager, this full-time position operates on a 220-day contract with an annual salary of $35,200. The receptionist is responsible for maintaining a welcoming and efficient environment for students, families, staff, and visitors, demonstrating professionalism, tact, and poise in all interactions. This role demands strong communication skills for engaging with a diverse community, including verbal and written translation in English and Spanish, reflecting the school's commitment to accessibility and inclusivity.

Beyond front desk duties, the Office Administrative Support assists with various operational tasks such as managing phone calls, visitor access through electronic systems, mail distribution, and student health needs. They coordinate supply requests, assist with shuttle service logistics, support student enrollment and attendance tracking, and perform essential administrative functions including data entry and document verification. Collaboration with the Assistant Campus Operations Manager is vital, helping oversee campus safety, facility maintenance, vendor deliveries, and processing technology and maintenance requests.

The role requires flexibility, organizational skills, and a high level of self-awareness to prioritize and problem-solve effectively in a dynamic school environment. Commitment to the mission and goals of Wayside Schools is paramount, along with a desire to work collaboratively as part of the team dedicated to serving the campus community. Certification in First Aid, CPR, and AED is preferred but not mandatory. The position offers benefits such as health insurance coverage including medical, dental, vision, and life, as well as accrued leave, professional development, and a 403(b) retirement plan.

In summary, the Office Administrative Support/Receptionist position at Wayside Schools is essential in fostering a positive and orderly environment that supports student success and operational efficiency. It combines administrative expertise with community engagement and requires an individual who is bilingual, organized, attentive to detail, and responsive to the varied needs of a vibrant educational setting.

Job Requirements

  • High school diploma
  • Three years office experience preferably in a school setting
  • Bilingual in English/Spanish able to speak, read and write in both languages
  • High level of commitment to the mission and goals of Wayside Schools
  • First Aid, CPR, and AED certification (preferred)
  • High level of self-awareness including a clear understanding of one’s strengths and weaknesses
  • Highly skilled ability to multitask, prioritize, and problem solve in a fast paced environment
  • Organized and detail oriented
  • Flexible and open to change
  • Self-directed and organized
  • Strong desire to serve as a team member and work collaboratively to serve the campus community

Job Qualifications

  • High school diploma
  • Three years experience (preferred)
  • Some college (preferred)
  • Bilingual in English/Spanish - able to speak, read and write in both languages
  • High level of commitment to the mission and goals of Wayside Schools
  • First Aid, CPR, and AED certification (preferred)
  • Highly skilled ability to multitask, prioritize, and problem solve in a fast paced environment
  • Organized and detail oriented
  • Flexible and open to change
  • Self-directed and organized
  • Strong desire to serve as a team member and work collaboratively to serve the campus community

Job Duties

  • Manage phones-answering incoming calls, distributing messages and redirecting calls
  • Welcome visitors and stakeholders in a friendly and positive manner
  • Monitor visitor access through Raptor software system
  • Verbal and written translations in English/Spanish
  • Managing mail (distribution, receiving packages, school mailings, etc.)
  • Addressing the health needs of students (illness, injuries, medications)
  • Stock office supplies and instructional materials
  • Coordinate supply requests from teachers and distribute supplies
  • Coordinate shuttle service information with parents and maintain accurate shuttle data/IDs for scholars
  • Coordinate student records with registrar
  • Assist with OneCall messages to families
  • Manage student enrollment, waitlist, registration process, and intent to return for scholars
  • Maintain confidentiality
  • Perform data entry work
  • Verify and upload enrollment documents
  • Verify and input immunization data
  • Manage the attendance process to stay in compliance with ADA requirements
  • Run weekly attendance reports to maintain consistency with Wayside Schools attendance policy
  • Assist the ACOM with oversight of all essential aspects of campus operations (e.g., school safety
  • logistics
  • facility appearance
  • assess inventory
  • vendor deliveries
  • etc.)
  • Assist the ACOM with receiving and processing technology and maintenance requests throughout the school year
  • Assist the ACOM with managing the FinOps aspect of school readiness (e.g., managing socio-economic forms
  • immunizations
  • updating parent contact information
  • etc.)
  • With support of ACOM, manage substitutes and leave forms
  • With support of ACOM, process scholar withdrawals and ensuring all steps are followed
  • Assume the role of ACOM in the ACOM's absence
  • Perform other duties assigned by supervisor

Job Criteria

Experience

Mid Level (3-7 years)


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