Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.39 - $20.33
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
monthly incentive program
Job Description
GreenState Credit Union is a community-focused financial institution dedicated to improving the financial well-being of its members throughout Iowa. Established with a mission to provide quality, personalized banking services, GreenState Credit Union operates as a cooperative, member-owned credit union. They emphasize a culture rooted in diversity, inclusion, and teamwork, aiming to create lasting value for their members, communities, and employees alike. Known for their commitment to community involvement and member-centered banking solutions, GreenState offers an array of financial products ranging from everyday transactional accounts to wealth management services.
As a growing institution, GreenState Credit Union is currently seeking a Bilingual Member Service Representative to join their retail team in Des Moines, Iowa. This is a full-time, regular position with a competitive hourly pay rate ranging from $17.39 to $20.33, complemented by monthly incentive opportunities and a progressive benefits package. The role is designed for individuals who thrive in direct member interactions and are passionate about delivering exceptional service while supporting the organization’s mission.
The Bilingual Member Service Representative acts as the frontline ambassador and trusted advisor for GreenState members. They provide quality, responsive, and professional service for all daily transactions and inquiries, ensuring that each member receives accurate information and assistance regarding products and services. This role requires candidates to be highly member-focused, diligent in maintaining accuracy, and dedicated to continuous improvement. Additionally, the position demands enthusiasm for working as part of a dynamic team and sharing a collective vision for success. Spanish language skills are preferred due to the bilingual nature of this role.
Typical working hours include Mondays through Fridays from 8:00 a.m. to 5:00 p.m., along with three Saturdays per month from 8:45 a.m. to 12:15 p.m., supporting the credit union’s varied member service needs. The Member Service Representative supports GreenState’s service standards by greeting members warmly, assisting with a variety of transactional activities such as deposits, withdrawals, transfers, and loan payments, and upholding confidentiality and security protocols.
This role extends beyond transactional duties to building meaningful relationships with members by understanding their financial needs and guiding them to appropriate GreenState products or specialized departments such as Wealth Management and Commercial Services. The Bilingual Member Service Representative also plays a key part in maintaining daily operational functions, including balancing cash drawers, managing vault funds, and ensuring compliance with policies.
A commitment to GreenState’s inclusive and empowering workplace culture is vital, as the credit union places high value on teamwork, member engagement, and community enrichment through active participation in service events. The successful candidate will possess excellent interpersonal skills, a strong work ethic, and the ability to represent GreenState positively at every touchpoint. Being bondable and comfortable with cash handling and sales is essential, as is the ability to operate with minimal supervision while using sound judgment.
In summary, GreenState Credit Union’s Bilingual Member Service Representative position offers an exciting opportunity to be the face of a respected financial institution that prioritizes member experience, community impact, and employee growth. Candidates meeting these qualifications will find a supportive environment with a blend of service excellence, professional development, and rewarding compensation. This role is a perfect fit for individuals eager to contribute to a vibrant team and make a difference in the financial lives of Iowa residents.
As a growing institution, GreenState Credit Union is currently seeking a Bilingual Member Service Representative to join their retail team in Des Moines, Iowa. This is a full-time, regular position with a competitive hourly pay rate ranging from $17.39 to $20.33, complemented by monthly incentive opportunities and a progressive benefits package. The role is designed for individuals who thrive in direct member interactions and are passionate about delivering exceptional service while supporting the organization’s mission.
The Bilingual Member Service Representative acts as the frontline ambassador and trusted advisor for GreenState members. They provide quality, responsive, and professional service for all daily transactions and inquiries, ensuring that each member receives accurate information and assistance regarding products and services. This role requires candidates to be highly member-focused, diligent in maintaining accuracy, and dedicated to continuous improvement. Additionally, the position demands enthusiasm for working as part of a dynamic team and sharing a collective vision for success. Spanish language skills are preferred due to the bilingual nature of this role.
Typical working hours include Mondays through Fridays from 8:00 a.m. to 5:00 p.m., along with three Saturdays per month from 8:45 a.m. to 12:15 p.m., supporting the credit union’s varied member service needs. The Member Service Representative supports GreenState’s service standards by greeting members warmly, assisting with a variety of transactional activities such as deposits, withdrawals, transfers, and loan payments, and upholding confidentiality and security protocols.
This role extends beyond transactional duties to building meaningful relationships with members by understanding their financial needs and guiding them to appropriate GreenState products or specialized departments such as Wealth Management and Commercial Services. The Bilingual Member Service Representative also plays a key part in maintaining daily operational functions, including balancing cash drawers, managing vault funds, and ensuring compliance with policies.
A commitment to GreenState’s inclusive and empowering workplace culture is vital, as the credit union places high value on teamwork, member engagement, and community enrichment through active participation in service events. The successful candidate will possess excellent interpersonal skills, a strong work ethic, and the ability to represent GreenState positively at every touchpoint. Being bondable and comfortable with cash handling and sales is essential, as is the ability to operate with minimal supervision while using sound judgment.
In summary, GreenState Credit Union’s Bilingual Member Service Representative position offers an exciting opportunity to be the face of a respected financial institution that prioritizes member experience, community impact, and employee growth. Candidates meeting these qualifications will find a supportive environment with a blend of service excellence, professional development, and rewarding compensation. This role is a perfect fit for individuals eager to contribute to a vibrant team and make a difference in the financial lives of Iowa residents.
Job Requirements
- High school diploma or equivalent
- Cash handling experience
- Sales experience
- Customer service experience
- Must be bondable
- Ability to work scheduled hours including overtime
- Excellent interpersonal and communication skills
- Proficiency with computer applications
- Ability to maintain confidentiality
- Ability to work independently and exercise sound judgment
- Spanish language skills preferred
Job Qualifications
- Interpersonal skills to represent the credit union positively
- High energy with ability to engage individuals, build rapport, and establish member loyalty
- Thorough knowledge of deposit products and regulations
- Accuracy in cash handling, recording transactions, and attention to detail
- Good telephone manners and techniques
- Ability to work with minimal direction and exercise sound judgment
- Member account problem-solving skills
- Proficiency with computer applications, spreadsheets, word processing, and databases
- Ability to develop and maintain effective team relationships
- High school diploma or equivalent
- Cash handling, sales, and customer service experience desired
- Must be bondable
- Reports to work punctually and works scheduled hours including overtime as needed
Job Duties
- Adheres to the credit union service standards in carrying out GreenState's mission and vision
- Demonstrates a positive member service focus at all times, greeting members and guests with a smile and eye contact immediately upon arrival, using their name or acknowledging them, and thanking them for their business
- Demonstrates teamwork in all interactions with coworkers and in the completion of duties and responsibilities
- Ensures confidentiality of member information and account records, requesting identification whenever necessary and providing information only to authorized members
- Makes weekly outbound service calls to members
- Answers member questions or refers members to appropriate departments or supervisors
- Assists with member account discrepancies, statement problems, complaints and escalates as necessary
- Performs member transactions including deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials
- Builds member relationships by recognizing financial needs and meeting those needs with appropriate products or referrals
- Maintains a satisfactory balancing record
- Educates members and staff about features and benefits of products and services
- Refers products and services to benefit members and achieve team goals
- Accepts and examines checks for endorsements and negotiability, determines availability of funds, places holds for uncollected funds when necessary
- Processes mail and night deposit transactions
- Completes forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders
- Participates in opening and closing procedures, organizing work area, securing confidential information
- Completes daily balancing and reconciliation of drawer shortages
- Monitors and manages vault cash disbursements, balancing, and end of day lock-up
- Assists in security procedures with accountability for office keys and combinations
- Balances and maintains coin machines and cash recyclers
- Participates in community service and credit union sponsored events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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