Bilingual Medical Receptionist/Customer Service Specialist
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
401(k)
Dental Insurance
Disability insurance
Employee assistance program
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Palm Medical Centers is a leading primary care organization based in Florida, dedicated to delivering exceptional healthcare services primarily focused on senior populations. With 35 convenient locations across the state and expanding, Palm Medical Centers is committed to providing patient-centered medical care that blends clinical excellence with genuine kindness. Known for a remarkable 98 percent patient satisfaction rate, this establishment prioritizes wellness, preventive care, and tailored health plans that cater specifically to the unique needs of seniors and families alike. The centers provide a welcoming and caring environment designed to make every patient feel valued and supported throughout their healthcare... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year experience as a medical receptionist
- minimum 2 years customer service experience
- basic computer skills
- ability to lift up to 20 pounds
- ability to work full-time
- ability to commute to other centers
- bilingual preferred
Job Qualifications
- exceptional customer service and phone etiquette
- ability to use computers to enter information
- excellent written and verbal communication skills
- attention to detail
- ability to connect with patients and make them feel comfortable
- patience and presence of mind
Job Duties
- deliver excellent patient service
- answer telephone promptly and direct calls accordingly
- retrieve phone messages and transfer calls as necessary
- verify patient insurance
- retrieve all correspondence from all mailboxes and distribute accordingly
- prioritize the centers business needs and assist other areas as needed
- schedule appointments, check-in/out patients, and obtain accurate patient information
- greet patients and visitors courteously and professionally
- notify appropriate personnel of visitor arrival and direct visitor to correct area
- perform clerical functions
- maintain and update directory of all employees in the center
- notify transportation dispatcher when patients are ready for pick up
- maintain professional conduct and appearance at all times
- ensure waiting and reception areas are kept clean and tidy
- perform other duties and projects as assigned
- flexibility to commute to other centers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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