Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement savings plan
Paid Time Off
Paid parental leave
Short-term and long-term disability insurance
Life insurance
Job Description
Conviva is a dedicated healthcare provider specializing in senior primary care and is a subsidiary of Humana, a recognized leader in health and wellness services. Conviva Senior Primary Care focuses on delivering proactive, preventive care to seniors, addressing a range of needs that include wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. By emphasizing a value-based approach, Conviva ensures that every patient receives the highest level of care precisely when it's needed, while also managing costs effectively. The service goes beyond just physical health by considering the social, emotional, behavioral, and financial aspects that influence patient... Show More
Job Requirements
- High school diploma or GED
- 1 year or more of experience working in a healthcare setting preferred but will consider candidates with a strong customer service background in retail hospitality call centers etc
- must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office Word Excel Outlook Access
Job Qualifications
- High school diploma or GED
- 1 year or more of experience working in a healthcare setting preferred but will consider candidates with a strong customer service background in retail hospitality call centers etc
- must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office Word Excel Outlook Access
- value-based care model experience
- knowledge of medical terminology
- experience with EMR systems electronic medical records
- bilingual in English and Spanish
Job Duties
- Outreach to potential new patients and collecting patient charges
- ensure quality customer problems are resolved
- initiate coordination of care documents on behalf of patients
- maintains the reception area, appointment scheduling, and verification of insurances
- answer incoming calls and takes and distributes accurate messages
- greets visitors and determines the nature of their visit
- responds to routine inquiries from internal or external sources
Job Location
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