Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $13.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Job Description
We are a reputable healthcare provider operating in both West and East Side locations of El Paso, dedicated to delivering top-notch patient care and administrative services. Our establishment values professionalism, efficiency, and compassionate service, aimed at enhancing the overall patient experience and fostering a welcoming environment for all visitors. Known for our collaborative team atmosphere and commitment to healthcare excellence, we strive to maintain a seamless operation that supports both our clients and healthcare professionals effectively.
We are currently seeking a dedicated and professional Bilingual Front Desk Agent to join our team at these El Paso locations. This full-time role offers a competitive hourly pay of $13.00 and provides excellent benefits including dental, health, and vision insurance. The Front Desk Agent will serve as the initial point of contact for clients, playing a critical role in shaping the first impressions of our facility. The successful candidate will be responsible for greeting and assisting clients upon arrival, handling phone communications professionally, and managing appointment scheduling efficiently.
This position requires proficiency in office technology and healthcare software, particularly eClinicalWorks, which is vital for documentation, data entry, and managing patient records. The role involves conducting thorough documentation reviews to ensure records are accurate and complete while upholding patient confidentiality and compliance with healthcare regulations. The agent will also perform medical collection duties as necessary, demonstrating careful attention to detail and maintaining professional interactions with clients.
Excellent communication skills are paramount, as the candidate will need to demonstrate exceptional phone etiquette, address client concerns promptly, and collaborate seamlessly with healthcare professionals to ensure smooth patient flow throughout the facility. The ability to manage multiple tasks in a fast-paced environment while maintaining a professional demeanor and focus on patient satisfaction is essential. Our Front Desk Agent will be a pivotal member of our administrative team, directly contributing to a supportive and efficient workplace where outstanding service is a priority.
By joining our team, the Front Desk Agent will have the opportunity to make a meaningful difference in patients' experiences, supporting a healthcare environment that values respect, efficiency, and dedication. This role is ideal for someone who thrives in dynamic settings, values direct patient interaction, and has a passion for delivering high-quality customer service within a healthcare context.
We are currently seeking a dedicated and professional Bilingual Front Desk Agent to join our team at these El Paso locations. This full-time role offers a competitive hourly pay of $13.00 and provides excellent benefits including dental, health, and vision insurance. The Front Desk Agent will serve as the initial point of contact for clients, playing a critical role in shaping the first impressions of our facility. The successful candidate will be responsible for greeting and assisting clients upon arrival, handling phone communications professionally, and managing appointment scheduling efficiently.
This position requires proficiency in office technology and healthcare software, particularly eClinicalWorks, which is vital for documentation, data entry, and managing patient records. The role involves conducting thorough documentation reviews to ensure records are accurate and complete while upholding patient confidentiality and compliance with healthcare regulations. The agent will also perform medical collection duties as necessary, demonstrating careful attention to detail and maintaining professional interactions with clients.
Excellent communication skills are paramount, as the candidate will need to demonstrate exceptional phone etiquette, address client concerns promptly, and collaborate seamlessly with healthcare professionals to ensure smooth patient flow throughout the facility. The ability to manage multiple tasks in a fast-paced environment while maintaining a professional demeanor and focus on patient satisfaction is essential. Our Front Desk Agent will be a pivotal member of our administrative team, directly contributing to a supportive and efficient workplace where outstanding service is a priority.
By joining our team, the Front Desk Agent will have the opportunity to make a meaningful difference in patients' experiences, supporting a healthcare environment that values respect, efficiency, and dedication. This role is ideal for someone who thrives in dynamic settings, values direct patient interaction, and has a passion for delivering high-quality customer service within a healthcare context.
Job Requirements
- High school diploma or equivalent
- Previous experience in a dental receptionist or related front desk role preferred
- Proficiency with eClinicalWorks or similar healthcare software
- Strong communication skills in English and Spanish
- Ability to multitask and maintain attention to detail
- Excellent phone etiquette and customer service skills
- Ability to handle confidential patient information with discretion
- Willingness to work full-time onsite at El Paso West and East Side locations
Job Qualifications
- Previous experience as a dental receptionist or in a similar front desk role is preferred
- Familiarity with ICD-9 coding is a plus
- Strong administrative skills with the ability to manage multiple tasks efficiently
- Proficient in using computer systems and software particularly eClinicalWorks or similar platforms
- Excellent verbal and written communication skills with a focus on customer service
- Ability to maintain professionalism in a fast-paced environment while ensuring patient satisfaction
Job Duties
- Greet and assist clients as they arrive ensuring a welcoming atmosphere
- Manage phone systems to handle incoming calls inquiries and appointment scheduling with professionalism and courtesy
- Conduct documentation review to ensure accuracy and completeness of patient records
- Utilize eClinicalWorks software for health information management and administrative tasks
- Perform medical collection duties as necessary maintaining confidentiality and compliance with regulations
- Maintain organized front desk operations including filing and data entry using computerized systems
- Demonstrate excellent phone etiquette while addressing client concerns or directing them to appropriate staff members
- Collaborate with healthcare professionals to ensure seamless patient flow and communication within the facility
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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