Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $22.00
Benefits
401(k)
401(k) matching
AD&D insurance
Dental Insurance
Disability insurance
Employee assistance program
employee discount
Health Insurance
Health savings account
Life insurance
Opportunities for advancement
Paid Time Off
Referral program
Tuition Reimbursement
Vision Insurance
Job Description
The Carter Mario Law Firm is a well-established personal injury law firm based in Connecticut, with a commitment spanning over 35 years to providing compassionate, client-focused legal assistance to individuals who have been injured through no fault of their own. Known for its relentless dedication to client advocacy and outstanding legal results, the firm continues to grow and strengthen its presence in the community. With a professional legal team that prides itself on going above and beyond, the Carter Mario Law Firm has successfully handled numerous cases, helping victims navigate the complexities of personal injury law with confidence and support.
We are currently seeking a bilingual Intake Specialist fluent in Spanish to join our dedicated team. This full-time position offers an hourly pay range of $19.00 to $22.00. The Intake Specialist will play a critical role in facilitating communication between the firm and potential clients, ensuring a seamless intake process for both English and Spanish-speaking individuals. As the first point of contact, this position requires strong communication skills, exceptional customer service, and the ability to handle inquiries with professionalism and empathy. The successful candidate will be responsible for answering incoming calls, managing client intake inquiries, and providing translation assistance when necessary. Additionally, this role includes scheduling client meetings, preparing correspondence, and supporting general administrative tasks and front desk coverage as needed.
The ideal candidate will possess a strong aptitude for organizational tasks, exhibit excellent phone etiquette, and maintain a friendly and professional demeanor at all times. Experience in customer service, particularly within a call center or administrative office setting, is highly desirable. Successful performance in this fast-paced environment demands a self-starter attitude, meticulous attention to detail, and strong proficiency in typing and the use of software including Microsoft Office Suite, Outlook, Adobe, and various phone systems. Knowledge of medical or legal terminology is a valuable plus.
At Carter Mario Law Firm, we cultivate a team culture where each staff member is supported and encouraged to grow professionally. Talent is recognized and rewarded in a setting that values continuous learning and challenging work. Our comprehensive benefits package includes medical, dental, and vision insurance, life insurance, accident and critical illness coverage, disability insurance, a 401(k) plan with employer matching, paid time off, paid holidays, employee assistance programs, tuition reimbursement, and various employee appreciation initiatives. We believe in fostering a positive work environment that supports career advancement and ongoing education through on-site training and other development opportunities. Working at Carter Mario means becoming part of a committed team focused on excellence in legal service and community impact.
We are currently seeking a bilingual Intake Specialist fluent in Spanish to join our dedicated team. This full-time position offers an hourly pay range of $19.00 to $22.00. The Intake Specialist will play a critical role in facilitating communication between the firm and potential clients, ensuring a seamless intake process for both English and Spanish-speaking individuals. As the first point of contact, this position requires strong communication skills, exceptional customer service, and the ability to handle inquiries with professionalism and empathy. The successful candidate will be responsible for answering incoming calls, managing client intake inquiries, and providing translation assistance when necessary. Additionally, this role includes scheduling client meetings, preparing correspondence, and supporting general administrative tasks and front desk coverage as needed.
The ideal candidate will possess a strong aptitude for organizational tasks, exhibit excellent phone etiquette, and maintain a friendly and professional demeanor at all times. Experience in customer service, particularly within a call center or administrative office setting, is highly desirable. Successful performance in this fast-paced environment demands a self-starter attitude, meticulous attention to detail, and strong proficiency in typing and the use of software including Microsoft Office Suite, Outlook, Adobe, and various phone systems. Knowledge of medical or legal terminology is a valuable plus.
At Carter Mario Law Firm, we cultivate a team culture where each staff member is supported and encouraged to grow professionally. Talent is recognized and rewarded in a setting that values continuous learning and challenging work. Our comprehensive benefits package includes medical, dental, and vision insurance, life insurance, accident and critical illness coverage, disability insurance, a 401(k) plan with employer matching, paid time off, paid holidays, employee assistance programs, tuition reimbursement, and various employee appreciation initiatives. We believe in fostering a positive work environment that supports career advancement and ongoing education through on-site training and other development opportunities. Working at Carter Mario means becoming part of a committed team focused on excellence in legal service and community impact.
Job Requirements
- High school diploma or equivalent
- fully fluent in spoken and written English and Spanish
- minimum of 2 years customer service experience
- strong typing skills with a minimum of 60 WPM
- proven ability to work independently and as part of a team
- strong attention to detail and organizational skills
- excellent communication and interpersonal skills
- knowledge of Microsoft Office and related software
- experience with administrative tasks in an office environment
- availability to work full-time in person
Job Qualifications
- Fully fluent (speaking, writing, & reading) in English and Spanish
- customer service experience preferably in a call center environment
- experience as an administrative assistant in an in-office environment
- exceptional phone etiquette with friendly demeanor
- professional verbal and written communication skills
- typing speed of 60+ WPM
- self-starter with proven ability to effectively perform in a fast-paced environment
- strong attention to detail, grammar, and punctuation
- ability to be a team player and work independently
- medical or legal terminology knowledge a plus
- organized, reliable work ethic
- proficient typing skills to navigate various software programs, phone systems, the internet, Microsoft Office Suite, Outlook, and Adobe
Job Duties
- Answer incoming calls
- handle potential client intake inquiries from English and Spanish speaking callers
- assist with Spanish to English translations with clients and callers
- assist all callers by providing polite and professional assistance via phone, e-mail, or mail
- promote the advantages of the Carter Mario Brand
- schedule client meetings
- prepare correspondence
- timely data entry and general administrative support
- assist with front desk coverage as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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