Bilingual Guest Reception Representative

Peoria, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $33,619.88 - $38,311.86

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

retirement savings plan

Career development opportunities

Employee assistance program

Job Description

Hilton Grand Vacations is a premier vacation ownership company widely recognized for its commitment to delivering memorable vacation experiences to its Owners and Guests worldwide. Operating under the vision of creating vacations guests cherish forever, Hilton Grand Vacations exemplifies excellence in hospitality through its dedicated team, innovative services, and quality resorts such as the BXG Cibola Vista Resort located in Peoria, Arizona. The company boasts a rich heritage in the vacation ownership and hospitality industry, providing a supportive work environment where diversity, equity, and inclusion are fundamental values. As an equal opportunity employer, Hilton Grand Vacations values diversity and actively... Show More

Job Requirements

High school diploma or equivalent
bilingual in both English and Spanish
one year of general office experience
ability to type 45 wpm
one year customer service experience
intermediate knowledge of MS Office applications
must be willing to work weekends

Job Qualifications

High school diploma or equivalent
bilingual in both English and Spanish
one year of general office experience
one year customer service experience
intermediate knowledge of MS Office applications
ability to type 45 words per minute

Job Duties

Greet all guests in a warm and professional manner
be bilingual in both English and Spanish
understand and follow all processes as outlined in the Guest Training Manual SOP
maintain a positive working relationship with Sales, Marketing and Admin
distribute and collect Guest Registration Forms assisting guests with any questions they may have
accurately assign guests to a Sales Representative in the order they arrive
ensure all information is updated in Concierge from the guest registration within a timely fashion
answer all incoming calls, research customer issues, and escalate to a manager or supervisor as needed

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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