Bilingual Customer Service Specialist (Spanish)

Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products, with a strong commitment to delivering high-quality solutions that inspire and improve the world by coloring and protecting what matters. With a rich history and international presence, Sherwin-Williams serves both wholesale and retail customers through its extensive network of stores and specialty branches. The company values stability, momentum, and growth, creating opportunities for its employees to thrive professionally while contributing positively to their communities. Sherwin-Williams fosters an inclusive and collaborative work environment where career development and personal well-being are prioritized, supported by comprehensive benefits and a strong sense of purpose.

The Customer Service Specialist role at Sherwin-Williams is critical in delivering outstanding service to customers by understanding their needs, answering their questions about products, and recommending suitable solutions. This position involves direct interaction with both wholesale and retail clients, requiring excellent interpersonal skills, product knowledge, and a customer-focused approach. Specialists are responsible for upholding the quality and visual standards of the store and products, ensuring an inviting shopping experience. The role also entails managing sales transactions accurately in line with company policies and consistently meeting or exceeding sales goals set on a monthly, quarterly, and yearly basis.

This position requires handling a variety of responsibilities such as assisting customers in person and over the phone, pulling products from the sales floor or warehouse, tinting and mixing paint products to customer specifications, and maintaining store displays and cleanliness. Employees may also be involved in loading and unloading delivery trucks and assisting with deliveries. Working under occasional unsupervised or supervised conditions, Customer Service Specialists must adhere to company policies, including those concerning criminal background checks, to maintain safety and protect the company’s reputation.

Located near the store at 18 W Girard Ave, Philadelphia, PA 19123, team members will be expected to work within a five-mile radius of this location. Sherwin-Williams emphasizes a comprehensive hiring process that includes an online application, a digital interview via video, and an in-person interview to assess candidates thoroughly. The company values diversity and equal opportunity, ensuring fair treatment in employment decisions regardless of background.

The compensation and benefits package offered by Sherwin-Williams reflects a commitment to support employees’ health, financial security, and work-life balance. Benefits include health and dental insurance, retirement savings options, paid time off, and other programs designed to enhance overall well-being. The company also encourages ongoing learning and development to help employees grow their skills and careers. Overall, working as a Customer Service Specialist at Sherwin-Williams means joining a dedicated team focused on customer satisfaction, quality, and continuous improvement, with the chance to contribute meaningfully to the company’s mission and success.