Bilingual Customer Service Representative - Spanish-English

TTEC is a global customer experience company known for combining humanity with technology to create exceptional customer interactions. Established in 1982, TTEC has been partnering with some of the world’s leading iconic and rapidly growing brands to provide top-tier customer service across multiple communication channels including voice calls, messaging, text, and video chat. With its award-winning employment experience and Great Place to Work certification in the United States, TTEC prides itself on fostering an inclusive and supportive work environment that celebrates diversity and prioritizes employee development.

This hiring opportunity is for the position of Bilingual Customer Service Representative – Spanish-English at TTEC's McAllen, Texas location. This role is integral to delivering outstanding customer service by helping Spanish and English speaking customers feel valued and understood. As a customer service representative, you will be the primary point of contact, assisting customers by answering their inquiries, resolving their concerns, and providing product or service information with patience and compassion. TTEC understands the importance of a caring and supportive nature in its representatives, as this quality directly impacts the overall customer experience and satisfaction.

This is a full-time position where you will engage regularly with a diverse customer base, leveraging your bilingual proficiency to offer seamless support that bridges language gaps. The base wage starts at $18 per hour with additional performance-based bonuses to reward your hard work and dedication. Beyond competitive compensation, TTEC offers an extensive benefits package that can include paid time off, tuition reimbursement to support continued learning, and health and wellness incentives. Employees are encouraged to grow professionally through access to thousands of free courses, individualized coaching, and training starting from day one to foster career advancement and personal development.

In your daily work, you will answer incoming communications from customers, conduct research to resolve their issues promptly, and consistently apply your product or service knowledge to explain solutions effectively. The role reports to a team lead and expects you to contribute proactively to both the team’s and the company’s overall success. At TTEC, you will be part of a global community of curious lifelong learners who are guided by shared company values aimed at delivering exceptional customer experiences.

Working at TTEC means joining a company that not only prioritizes customer happiness but also invests deeply in its employees’ well-being and career pathways. As an equal opportunity employer, TTEC fosters a diverse and inclusive workplace where all individuals are respected and empowered to bring their authentic selves to work. This inclusive approach enhances collaborative innovation and enriches the quality of customer service delivered worldwide. If you are passionate about helping others and eager to work in a dynamic, global family environment, this bilingual customer service representative role at TTEC offers a unique and rewarding opportunity to launch or advance your career in customer care and support.