Bilingual Customer Service Representative - Spanish-English

TTEC is a renowned global customer experience company committed to delivering exceptional service and support to clients and their customers. Founded in 1982, TTEC has grown to become a leader in the industry, providing solutions that blend cutting-edge technology with a human touch. Their mission centers around making customers happy, and they achieve this by engaging millions of customers daily across a diverse range of industries via talk, messaging, text, and video chat. As a company, TTEC prides itself on fostering an inclusive and supportive culture that values diversity and ensures every employee can be their authentic self at work. They have earned the Great Place to Work certification in the United States, reflecting their commitment to a positive employment experience. TTEC is also an equal opportunity employer, dedicated to building a workforce that respects different perspectives and cultures.

The role of a Bilingual Customer Service Representative (Spanish-English) at TTEC in Irvine, CA, offers an exciting opportunity for individuals passionate about helping others and delivering outstanding customer service. This is an onsite position requiring candidates to reside within 50 miles of Irvine, CA. The position includes a starting base wage of $20.71 per hour and offers a comprehensive benefits package that may include paid time off, tuition reimbursement, and health and wellness incentives.

As a Bilingual Customer Service Representative, you will serve as the vital link between TTEC and its customers by providing timely and accurate responses to inquiries. Your ability to communicate proficiently in both Spanish and English will be essential in resolving issues, answering questions, and ensuring customers feel valued and confident in the service they receive. From answering incoming communications to conducting research to solve problems effectively, your role directly influences the overall customer experience, making it exceptional rather than average.

The company emphasizes career development and offers extensive training from day one, including webcam-enabled coaching and thousands of free courses to support your professional growth. Your caring and supportive nature will be your greatest asset as you contribute to the success of the customer experience team, reporting to a Team Lead. TTEC’s community approach means you will be part of a dynamic, global family where continuous learning and collaboration are encouraged.

Joining TTEC means you become part of a global team that values inclusivity and engagement. The organization encourages giving back to the community, fostering a culture that supports both personal and professional growth. If you're looking for a role where your bilingual skills will be put to meaningful use every day, and you thrive in an environment that blends technology with genuine human connection, this position is an excellent fit.