Bilingual Customer Experience Associate I

Conduent is a leading provider of diversified business services that specialize in delivering mission-critical solutions on behalf of Fortune 100 companies and over 500 government entities. With a strong commitment to innovation, operational excellence, and customer satisfaction, Conduent empowers its clients to achieve exceptional outcomes. The company is known for its dedication to fostering a workplace culture where individuality is valued, and employees are encouraged to thrive professionally and personally. Operating across various industries including technology, government services, and healthcare, Conduent maintains a reputation for reliable and efficient service delivery that impacts millions of people daily.

The role of a Call Center Representative at Conduent in Bakersfield, CA, is an excellent opportunity for individuals who are passionate about customer service and are looking to make a meaningful difference through their work. This position is full-time and requires the ability to work onsite, reflecting the company’s emphasis on collaboration and direct engagement with team members and customers. Starting at a competitive hourly wage of $19.58, with a bilingual English-Spanish incentive raising the hourly rate to $20.58 after training, this role promises not only financial reward but also career growth benefits. Employees enjoy five weeks of paid training, designed to equip them with the tools and knowledge needed to succeed from day one. Additionally, the company offers a work schedule from Monday through Friday, 9:45 am to 6:15 pm, which includes weekends off, promoting work-life balance.

As a Call Center Representative, you will be the primary point of contact for Conduent’s client customers, assisting them with inquiries related to their accounts via telephone, email, and website communications. Your responsibilities will include responding to customer questions pertaining to tolling and administrative issues, utilizing resources such as training materials, customer records, and knowledge management systems to provide accurate and timely information. You will process transactions using mainframe and web-based applications and submit research requests when necessary. It is essential to maintain comprehensive knowledge of company policies, client programs, and technology to deliver consistent and professional support. This customer-facing role requires excellent communication skills, a warm and empathetic demeanor, and strict adherence to confidentiality laws and company policies.

Success in this position is characterized by the ability to convey complex information with clarity, demonstrating strong work ethic, effective problem-solving skills, and the capability to handle high-volume calls under structured work conditions. Candidates who thrive here typically enjoy helping others, appreciate innovative technology, and possess the capacity to manage conflict calmly and professionally. Conduent values employees who can commit fully to training and maintain high attendance, ensuring readiness to meet and exceed customer expectations. With opportunities for career advancement and full benefit options, this role is ideal for individuals seeking a supportive and dynamic work environment along with the chance to develop their customer service expertise.