Bilingual Customer Care Representative - WFH Connecticut

MTM Health is a nationally recognized company dedicated to providing high-quality non-emergency medical transportation services and personalized customer care. At its core, MTM Health aims to make a meaningful impact in the communities it serves by ensuring that transportation barriers do not prevent individuals from accessing critical healthcare services. Known for exceeding the National Committee for Quality Assurance (NCQA) standards for customer service, MTM Health prides itself on innovation, collaboration, and growth within a supportive and inclusive organizational culture. The company operates with a mission to improve lives by delivering compassionate and effective care coordination and transportation solutions.

The role of the Bilingual Customer Care Representative at MTM Health is crucial to the company’s success and community mission. This remote position based in Connecticut is the frontline image of MTM Health, responsible for providing exceptional customer service in both English and Spanish. The Customer Care Representative will handle a high volume of inbound calls—typically 60 to 80 calls per day—from members, clients, and facilities, addressing their needs with professionalism and care. This position requires strong communication skills, multitasking capabilities, and the ability to manage complex inquiries as the role progresses. The role is hourly with a pay rate of $18.94 and operates within a fully remote work environment.

In this role, employees contribute directly to breaking down barriers to care by facilitating smooth and reliable communication between the company’s clients and service providers. MTM Health emphasizes continuous growth, encouraging representatives to develop their skills to handle increasing responsibilities over time. With 24/7, 365-day-a-year support and multilingual services, MTM Health offers a work atmosphere that values every voice and idea. The company supports personal and professional development, promoting career advancement, continuing education opportunities, and a collaborative environment where innovation leads to breakthrough results.

Additionally, MTM Health offers a comprehensive Total Rewards program featuring health, dental, and vision insurance; life and disability insurance; 401(k) retirement plans with company match; flexible spending and health savings accounts; wellness programs; and voluntary ancillary plans. Additional benefits such as pay on demand, paid time off and holiday pay, birthday holidays, parental leave, and career development programs further enhance employee satisfaction and work-life balance. MTM Health also supports a diverse workforce and is committed to equal opportunity employment, fostering an inclusive, respectful, and empowering workplace for all team members.