Beverage Specialist

Total Wine & More is the largest independent retailer of wine, beer, and spirits in the United States, dedicated to providing an unmatched selection and exceptional customer service. Established with a passion for beverages and a deep knowledge of the industry, Total Wine & More has grown to become a trusted destination for customers seeking quality alcoholic and non-alcoholic beverages. The company prides itself on its wide assortment of products, competitive pricing, and knowledgeable staff who ensure customers receive personalized assistance to meet their tastes and preferences.

As a Beverage Specialist at Total Wine & More, you will play a vital role in delivering a superior customer experience by sharing your passion and expertise in the world of beverages. This employment opportunity is ideal for individuals who are not only enthusiastic about wines, beers, and spirits but are also eager to stay current with industry trends and developments. The role demands a strong commitment to customer service, excellent communication skills, and the ability to educate and inspire customers through insightful product recommendations.

Your responsibilities will include conducting in-depth product research, maintaining a comprehensive understanding of the extensive product range including origins, production methods, and flavor profiles, and assisting in maintaining an organized, well-stocked, and visually appealing beverage section. Working collaboratively with the store team, you'll contribute to creating engaging product displays and hosting educational events or tastings that promote specific brands or products.

Total Wine & More places a strong emphasis on responsible alcohol service and adherence to all relevant legal and safety regulations, ensuring both customer safety and satisfaction. In addition, the Beverage Specialist will be involved in inventory management, contributing to the ordering process and ensuring stock accuracy and availability. Proactivity in handling customer inquiries or complaints with professionalism and grace is essential, as is a commitment to contributing positively to the team culture and company objectives.

This full-time role with Total Wine & More offers a dynamic work environment where continuous professional development in the beverage industry is highly encouraged. If you possess a customer-focused mindset, a deep passion for beverages, and the skills to share that enthusiasm professionally, then this position presents an exciting opportunity. Total Wine & More is also an Equal Opportunity Employer, dedicated to fostering an inclusive workplace that celebrates diversity across all characteristics protected by law, ensuring a respectful and supportive environment for every team member.