Job Overview
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Tuition Assistance
Life insurance
Job Description
This job opportunity is with a well-established casino known for delivering exceptional guest experiences and high-quality service in a dynamic gaming and entertainment environment. Casinos are renowned for their fast-paced, high-energy atmosphere, attracting both local and international visitors seeking exciting gaming options, world-class hospitality, and top-notch entertainment. This casino has built a reputation for its welcoming atmosphere and commitment to guest satisfaction, combining an engaging gaming floor with excellent beverage services. The casino emphasizes a culture of customer service excellence and teamwork among staff to maintain an enjoyable and safe environment for all patrons. This position is a full-time role... Show More
Job Requirements
- High school diploma or GED
- must be at least 21 years of age
- able and willing to read, write, speak and understand English
- must have basic math skills in order to count money and present change correctly
- must have knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must meet professional appearance standards as prescribed by company policy
Job Qualifications
- High school diploma or GED
- must be at least 21 years of age
- able and willing to read, write, speak and understand English
- must have basic math skills in order to count money and present change correctly
- must have knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must meet professional appearance standards as prescribed by company policy
Job Duties
- Provides personalized service and uses guest name
- resolves service problems according to Service Recovery guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- actively promotes casino events and programs
- works closely with Total Rewards to promote new card sign ups and relay benefits
- provides fast, friendly, professional beverage service to casino guests
- supplements tray with extra product to provide immediate or interim guest satisfaction
- monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines
- sincerely wishes customers luck and minimizes wait time
- takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
- handles money according to departmental procedure
- maintains a general knowledge of alcohol by brand and cocktails by ingredients
- works well with others, including beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers
- maintains clean and stocked workstation
- clears empty glasses from work station area
- services guests according to the company standard sequence of service
Job Location
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