Beverage Server Day Shift (Horseshoe Bossier) Part-Time

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Retirement Plan

Tuition Assistance

Job Description

Caesars Entertainment is a globally renowned entertainment company known for its exceptional hospitality, casino gaming, and resorts. With a rich heritage in delivering extraordinary experiences, Caesars prides itself on creating spectacular worlds that immerse, inspire, and connect guests. The company operates various iconic properties, including the Horseshoe Bossier location in Bossier City, LA, where tradition meets innovation in the vibrant casino and hospitality industry. Caesars Entertainment holds a strong commitment to its Mission, Vision, and Values, which are centered around creating extraordinary experiences for guests while fostering a culture of teamwork, service excellence, and corporate social responsibility under its People Planet Play framework. This program focuses on enhancing economic development, uplifting the wellbeing of team members and their families, and positively impacting the communities where Caesars operates.

The Beverage Server Day Shift position at Horseshoe Bossier is a part-time role that plays a vital role in enriching the guest experience with fast, friendly, and courteous beverage service. This position requires an individual who can create a welcoming and warm atmosphere while efficiently taking and serving drink orders, maintaining cleanliness, and supporting beverage preparation. Beverage Servers act as ambassadors of goodwill, promoting the casino's events and programs and ensuring guests' satisfaction through personalized attention and professional service. The role demands excellent communication skills, the ability to work in a fast-paced environment, and a good understanding of cocktail ingredients and tray service. Team members in this role also help maintain a safe environment by monitoring guest alcohol consumption and intervening when necessary. Caesars Entertainment emphasizes a family-style service approach, fostering genuine connections, collaboration, respect, and teamwork, which reflect in every guest interaction and team member relationship.

Part-time Beverage Servers at Horseshoe Bossier contribute significantly to the casino gaming floor ambiance by promptly serving guests, managing guest charges, and supplementing drinks to uphold high satisfaction standards. The job includes responsibilities such as clearing empty glasses, maintaining stocked workstations, and actively supporting sign-up promotions with Total Rewards programs. This position requires individuals who are at least 21 years old, have a high school diploma or GED, and are skilled in basic math, communication, and customer service. Working shifts may involve nights, weekends, holidays, and overtime, suitable for those who can thrive in dynamic, often crowded, and noisy environments with exposure to secondhand smoke and bright lights. The company supports equal employment opportunities and reasonable accommodations, fostering an inclusive work environment where all team members can succeed and embody the brand's mission to 'Create the Extraordinary.'

Job Requirements

Must be at least 21 years of age
High school diploma or GED required
Skilled in basic math in order to count money and present change correctly
Knowledge of guest charge procedures
Must possess excellent customer service and communication skills
Able to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime
Must be able to read, write, speak and understand English
Able to respond to visual and auditory cues
Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
Able to walk at least 2 miles during shift
Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hour shifts
Able to work in areas containing secondhand smoke, high noise levels and bright lights
Able to work at a fast pace in often crowded/noisy environment

Job Qualifications

High school diploma or GED
Skilled in basic math to count money and present change correctly
Knowledge of guest charge procedures
Excellent customer service and communication skills
Ability to work at a fast pace in mentally and physically stressful situations
Knowledgeable of or able to learn tray service and cocktail ingredients
Must be at least 21 years of age
Ability to read, write, speak and understand English

Job Duties

Ensures player satisfaction at all times
Provides personalized service and uses guest name
Resolves service problems according to service recovery guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Actively promotes casino events and programs
Works closely with Total Rewards to promote new card sign ups and relay benefits
Provides fast, friendly, professional beverage service to casino guests
Supplements tray with extra product to provide immediate or interim guest satisfaction
Monitors guest consumption of alcohol and intervene as needed according to responsible alcohol management training and property guidelines
Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
Handles money according to departmental procedure
Maintains a general knowledge of alcohol by brand and cocktails by ingredients
Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers
Maintains a clean and stocked workstation
Clears empty glasses from work station/area
Services guests according to the company standard sequence of service