Beverage Manager

North Las Vegas, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $72,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

On-site fitness center

Job Description

Westgate Las Vegas Resort & Casino is a renowned hospitality establishment located adjacent to the Las Vegas Convention Center and just one block away from the famous Las Vegas Strip. It is a part of Westgate Resorts, a highly respected company recognized by U.S. News as one of the Best Companies to Work For. The resort offers a vibrant and dynamic work environment where employees can contribute to creating memorable guest experiences. This world-class resort is home to a lively casino featuring the world’s largest Race & Sports Book, numerous exceptional restaurants, exciting nightlife options, and live entertainment. Additionally, the convenience of an onsite Las Vegas Monorail station provides guests easy access to the bustling Las Vegas Strip, making it an attractive destination for visitors.

Westgate Resorts is committed to excellence and offers career growth opportunities either locally or at over 60 resort locations across the company. Employees benefit from working in an environment that values professionalism, teamwork, and guest satisfaction. The company also emphasizes diversity and inclusion, making it an equal employment opportunity employer dedicated to fair hiring practices without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

The Beverage Manager role at Westgate Las Vegas Resort & Casino is a key management position responsible for the efficient and productive operation of the beverage department. The position involves overseeing daily departmental activities to ensure compliance with state, federal, and corporate policies and regulations, particularly related to alcoholic beverage service and gaming operations. The Beverage Manager will lead and supervise a team of employees, scheduling work shifts according to business needs, managing costs to align with budgets, and consistently enhancing revenue by analyzing pertinent financial reports and data.

In this role, the Beverage Manager will utilize strong leadership and communication skills to monitor employee performance and provide direction to maintain high service standards. They are responsible for training, counseling, and disciplining staff when necessary, ensuring a safe and welcoming environment for both guests and team members. The position demands a thorough understanding of beverage operations, including staffing levels, guest relations, service equipment, and inventory management. The manager will also prepare forecasts and budgets, demonstrating sound financial acumen and ability to analyze complex reports.

Moreover, the Beverage Manager must respond effectively to guest inquiries, complaints, or emergencies using tact, diplomacy, and sound judgment, all while maintaining professionalism and adherence to hotel policies. The role requires proficiency in using computer systems for scheduling, inventory control, and reporting, as well as the physical ability to perform duties such as lifting, bending, and long hours standing. Candidates should possess at least one year of management experience in a food and beverage setting, along with educational and training backgrounds that support the required skills. This full-time position offers a challenging yet rewarding career path for someone passionate about hospitality management and delivering exceptional guest experiences.

Job Requirements

Minimum of 1-year management experience, preferably in Food & Beverage
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities
Ability to read, write, speak and understand English
Ability to organize and prioritize work
Ability to use computer systems for scheduling and reporting
Ability to deal effectively with customers and staff
Ability to handle emergency situations calmly
Knowledge of labor laws
Ability to maintain appearance standards

Job Qualifications

Ability to read, write, speak and understand the English language to read and utilize math skills for scheduling and budget administration
Ability to effectively deal with internal/external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and solve customer concerns
Ability to act independently while analyzing data and drawing conclusions from written and computer generated materials
Communicate effectively both verbally and in writing to provide clear direction, instruction and guidance to staff
Assign and instruct all personnel in details of work
Observe performance and encourage improvement
Monitor workload and make staffing adjustments accordingly
Ability to read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions and to provide clear direction/guidance
Ability to relate to all levels of management and employees in verbal/written form
Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for other employees
Resolve complications and complaints by conducting thorough research
Make decisions and take action based on experience and judgement
Ability to organize/prioritize work, meet deadlines, work with minimal supervision and multiple interruptions
Ability to exercise judgement and implement control over the performance of staff
Adheres to control procedure for beverage costs, labor costs and quality
Ability to deal with a number of problems requiring initiative and good judgement
Maintain inventory of supplies needed to perform job function
Knowledge of labor law
Ability to access and input information using a moderately complex computer system
Supervise all staff including training, counseling and discipline
Knowledge of Beverage operations, to include appropriate staffing levels, service equipment and guest relations
Schedule staff so that proper coverage is maintained while keeping payroll costs in line
Mathematical skills necessary to analyze reports, prepare forecasts and budgets
Listen and respond to guest inquiries using a positive, clear speaking voice, answer questions and offer assistance giving accurate information
Ability to locate and report exceptions/variations to standard operating procedures
Social skills as demonstrated by the ability to listen and respond to employee and management inquiries/concerns
Respond to guest inquiries
Provide guest satisfaction through assistance, direction and information within hotel guidelines
Ability to maintain attendance in conformance with standards
Ability to maintain a neat, clean and well-groomed appearance
Typical physical / mental demands including ability to grasp, bend, lift and/or carry goods weighing a maximum of 35 lbs and sufficient dexterity to use office equipment including computer, calculator, telephone

Job Duties

Oversee work performance of employees to ensure that the proper level of service is being provided
Prepare the weekly and daily work schedules based on business flow and events in the Hotel
Analyze accounting information and determine if the operation of the department is progressing in a satisfactory direction
Analyze all pertinent reports to ensure controlled costs and enhancement of revenue
Prepare forecasts and budgets
Ensure the smooth running of the Beverage department
Abide by all State, Federal and Corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests
Report all suspicious persons or activities, hazardous conditions to supervisor, Security or Safety personnel
Provide instruction and/or guidance for guest/employee safety in fire/emergency situations
Abide by all State and Corporate gaming regulations pertaining to the presence of minors in gaming areas