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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
inclusive work environment
Job Description
Fifth Group Restaurants is a distinguished hospitality company renowned for its passionate dedication to elevating the dining experience in Atlanta since its establishment in 1993. As a leader in the restaurant industry, Fifth Group Restaurants prides itself on creating an environment that fosters positivity, respect, diversity, and a commitment to profitability. The organization is deeply invested in nurturing a balanced and healthy work lifestyle while encouraging its team members to set and reach meaningful goals. This commitment has solidified the company as a cornerstone in Atlanta's culinary scene, known for ingenuity, excellence, and an unwavering passion for the craft of... Show More
Job Requirements
- At least 2-3 years of management experience in an upscale, high-volume, full-service restaurant
- Ability to pass WSET Level 1 certification within six months of employment
- Commitment to the company’s purpose, mission, and values
- Strong understanding of cash handling procedures and financial statements
- Ability to stand and walk for extended periods during shifts
- Capable of occasional stooping, kneeling, crawling, and use of ladders, stairs, or ramps
- Must lift up to 15 lbs regularly and occasionally up to 50 lbs
- Must be able to listen and speak effectively with guests and team members
- Comfortable using POS and computer systems
- Manual dexterity to operate necessary equipment
- Willingness to work flexible hours including days, nights, weekends, and holidays
- Must demonstrate high self-accountability, punctuality, and integrity
Job Qualifications
- At least three years of restaurant management experience
- Extensive beverage knowledge including wine and craft cocktails
- Proven track record of meeting sales, cost targets, and personal goals
- Ability to develop managers and staff
- Proficient in Microsoft Office Suite including Word, Excel, and Outlook
- Solid understanding of P&L concepts, reporting, and troubleshooting
- Strong leadership, coaching, and teaching abilities
- Excellent communication skills including oral, written, and listening skills
- Passion for guest service, employee engagement, and the restaurant business
- Ability to work collaboratively with a team on specialty cocktail ideation
- Commitment to embodying the company values
- Proactive problem-solving abilities
- Ability to work days, nights, weekends, and holidays
Job Duties
- Hold hourly staff accountable through timely and consistent feedback and coaching during ongoing training meetings (OTMs), following disciplinary guidelines
- Educate staff on Fifth Group Restaurants' purpose, mission, values, and the 14 elements of Connected Service to ensure professionalism, appearance, and guest satisfaction
- Execute new hire training and provide ongoing support in a consistent and timely manner
- Enforce all company policies and procedures for managers and hourly staff
- Maintain proper staffing levels for all shifts during duty
- Follow disciplinary guidelines and protocols
- Demonstrate understanding of P&L statement, budgets vs. actuals, and participate in financial meetings and reporting
- Responsible for cash handling, including bank drawer reconciliation, deposits, change orders, and check writing
- Supervise and communicate with staff and management to achieve budgeted costs in labor, food, beverage, and controllables
- Utilize unit forms consistently for various operations
- Plan shifts effectively, including petty cash audits, menu meeting planning, and floor coverage
- Ensure a clean and well-maintained floor during shifts, holding staff accountable for opening, closing and cleaning duties
- Provide management floor coverage to ensure smooth shift operations and maximum guest satisfaction
- Address guest complaints proactively and ensure prompt guest recovery
- Develop guest relationships through table visits and recognition of regular guests
- Educate staff on workplace safety, security, and facility cleanliness
- Educate staff on beverage selections including wines by the glass and bottle, specialty cocktails, back bar selections, and beer offerings
- Execute time management tools, including period priorities and weekly master scheduling
- Comprehend unit objectives and strategies outlined in Unit Quarterly Priorities (UQPs)
- Write priorities accurately and timely, achieving personal goals at a rate of 80 percent or better
- Target problem areas, implement solutions, and achieve set targets
- Provide leadership and act as a role model for managers and staff
- Foster honest, open communication with staff, managers, and owners
- Set a high standard of self-accountability, punctuality, and integrity
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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